Health Solutions Consultant engaging with healthcare professionals for product education and relationship building. A pharmaceutical company focused on innovative solutions for improved health outcomes.
About the role
- Senior Solutions Architect focusing on customer adoption of Docker's platform. Delivering high levels of satisfaction for strategic and enterprise clients in a remote-first environment.
Responsibilities
- Deliver high levels of customer satisfaction through technical engagement designed to share knowledge, known best practices for adopting Docker products, identifying and preventing issues, and ensuring that customers experience value.
- Work closely with Technical Account Managers to help customers be successful with Docker
- Presenting and discussing application development topics using Docker solutions with Developers.
- Talking with customers about how to improve their developer experience and SDLC.
- Writing application code as part of demos and workshops.
- Presenting on topics related to Docker and DevOps, and demonstrating key features and capabilities of the Docker platform.
- Assist customers with technical questions, leveraging other resources as appropriate, and escalating critical issues as appropriate.
- Meet virtually or in person with your customers.
- Advocate for product enhancements with Engineering & Product Management to solve customer challenges.
- Present to technical executives and directors on the Docker platform strategy, concepts, and roadmap.
- Coordinate critical support issues and provide context and continuity across different teams that interface with your customers.
- Author technical content such as presentations, white papers, knowledge base articles, architectural diagrams, or demos to leverage your field experience across customers and partners.
- Leverage best practices for Docker products to guide customers to a sustainable, scalable Docker environment.
Requirements
- Experience in managing customer relationships at the technical and business level.
- Experience presenting solutions and demonstrations to small and large audiences, virtually and in person.
- Experience interfacing with internal teams, including technical support, product, and engineering, to enhance documentation, enablement, and product features to improve customer experience and enablement.
- Experience developing application code, and a clear understanding of the challenges developers experience on a daily basis.
- Ability to solve technical problems and translate customer experience to actionable feedback for engineering.
- Experience developing collateral to assist customers with best-practice adoption.
- Experience with virtualization and cloud services (VMWare, Azure, AWS, GCP, etc.).
- Experience in Linux and Windows administration.
- Experience with DevOps concepts and tools (continuous integration and deployment, configuration management, serverless architecture, etc.)
- Experience with Docker and the container ecosystem
- Experience with AI coding agents and MCP servers is preferred
- 1+ years experience in software development
- Willingness to travel to customer locations.
Benefits
- Freedom & flexibility; fit your work around your life
- Designated quarterly Whaleness Days plus end of year Whaleness break
- Home office setup; we want you comfortable while you work
- 16 weeks of paid Parental leave
- Technology stipend equivalent to $100 net/month
- PTO plan that encourages you to take time to do the things you enjoy
- Training stipend for conferences, courses and classes
- Equity; we are a growing start-up and want all employees to have a share in the success of the company
- Docker Swag
- Medical benefits, retirement and holidays vary by country
- Remote-first culture, with offices in Seattle and Paris
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Solution Architect at iA Financial Group driving transformative solutions in insurance, savings, and retirement sector. Leading architectural design and overseeing compliance with governance frameworks.
Senior Solution Architect at Intact evolving Data and AI platforms. Collaborating across teams to deliver secure and scalable solutions that impact business.
Finance Systems Senior Manager at Thumbtack, strategizing finance tools and AI - powered solutions while enhancing financial operations. Collaborating across teams for improved data - driven insights.
Senior Manager leading a team of Solutions Architects at Federated Co - operatives Limited. Focused on defining and delivering integrated technology solutions throughout Canada with remote flexibility.
AI Projects Automation Engineer at Adaptive Teams leading discovery and design automation roadmaps for high - impact AI systems. Delivering actionable insights while collaborating with clients and technical teams.
Solutions Engineer supporting prospective clients and driving customer success with Deel’s all - in - one HR platform. Collaborating with internal teams to translate client needs into actionable solutions.
Microsoft 365 & Purview Governance Architect leading design and implementation in managed services. Focus on security, compliance, and client collaboration in a dynamic team.
Senior Solution Engineer driving sales engagement and technical selling for Tanium's solutions in Western Canada. Collaborating with sales teams and customers to deliver effective solutions.
Senior Solutions Architecture Advisor designing and implementing solutions aligned with business needs. Collaborates with technical and business teams for large - scale projects in creative environments.