Project Specialist processing oversized air, ocean and trucking shipments for DSV, a global transport and logistics company.
Managing documentation, tracking, export formalities, KPIs and invoicing.
Responsibilities
Process import/export shipments in cooperation with the customer service group using proprietary forwarding systems
Prepare, check, monitor and accurately enter project freight documentation in CW1
Assist vendors with export formalities such as AES and B13 when required
Track and trace air, sea and trucking shipments and follow up with overseas partners and stakeholders
Prepare SOPs and follow up with overseas clients regarding KPI compliance
Communicate with stakeholders and ensure shipment follow-up
Verify conformity and manage shipment statuses and documentation from pre-booking through final delivery
Build and maintain relationships with overseas partners, customers, co-workers and management
Monitor and respond to incoming client and business-partner communications
Complete timely and accurate billing and invoicing
Assist with improving products and services
Support ISO 9001 and ISO 45001 objectives and quality, health, safety and environmental requirements
Perform other duties assigned by the immediate supervisor
Requirements
Education in supply chain logistics, international transportation, or a related field of study
Minimum 2 to 5 years of industry experience
Experience with all modes of transport: air, ocean and trucking
Well versed in handling oversized shipments
Good verbal and written English skills
Proficient in English and French
Advanced knowledge of Microsoft Office Suite
Ability to communicate effectively in a diverse multicultural environment
CIFFA certificate is an asset
Project experience is an asset
Dangerous Goods Certification is an asset
CargoWise experience is an asset
Ability to create collaborative engagements and actively listen
Service-oriented with ability to resolve customer grievances
Strong interpersonal, problem-solving and analytical skills
Ability to multitask, plan, prioritize and manage time effectively
Understanding of business principles, finance and profitability fundamentals
Business administration competence
Excellent sales and negotiation skills
Adherence to DSV values and Code of Conduct
Benefits
Inclusive environment and commitment to diversity
Accommodation support throughout the recruitment process
Sustainability, health, safety and environmental programs
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