Bilingual client relations specialist supporting Transamerica’s Canadian WFG insurance and financial - services field operations. Resolving escalated issues, handling high - volume inquiries, and guiding users across operational systems.
About the role
- Service Representative supporting Maritime Provinces customers with fleet wash, surface treatment, and industrial needs. Focusing on cost reduction and exceeding customer expectations.
Responsibilities
- Provide efficient technical service to support product application at customer sites and drive high account satisfaction and retention.
- Manage multiple customers within an assigned geographic territory using a variety of product lines.
- Provide assistance, information, and support to customers, handle requests, and ensure customer satisfaction.
- Deliver consistent service including repair of DuBois equipment, replacements, installations, chemical testing, inventory management, and provide personalized, value-added service to customers.
- Ability to report, document, and communicate findings, abnormal conditions and provide recommendations.
- Demonstrate strong technical aptitude by resolving customers’ technical challenges and helping to improve processes.
- Effectively communicate and collaborate with team members and other cross-functional support staff.
- Learn and assist with DuBois eTools, System Surveys, and Cost Calculators.
- Accurately enter all relevant information into Analytics or an equivalent data collection system, including chemical test results, meter readings/set points, inventory level/dosing rate data, GPS position and service time.
- Travel to assigned customer sites to perform service audits.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
Requirements
- Must be bilingual in French and English.
- More than 2 years of mechanical, chemical, or industrial experience.
- Mechanical aptitude in electrical and plumbing preferred.
- Strong time management skills with attention to detail.
- Ability to understand the company’s products and services.
- Excellent verbal and written communication skills.
- Proficiency in on-site technical/mechanical testing.
- Ability to adapt to various customer needs and situations.
- Ability to work independently with minimal supervision.
- Proficiency with Microsoft products, CRM systems, and other analytics tools.
- Ability to travel up to 25%, including overnight travel.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) with company match
- Paid holidays
- Vacation time
- Income protection plans
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