Hybrid Customer Care Representative managing logistics orders, shipment updates, and customer issues for Lineage. Supporting SME outreach and KPI - driven service operations.
About the role
- Customer Experience Intern supporting process improvement and project delivery for VelocityEHS, a global environmental, health, safety, and sustainability software company. Collaborating across Services, Success, and Support teams.
Responsibilities
- Collaborate with Services, Success, and Support teams
- Streamline department processes
- Execute deliverables
- Foster collaboration across teams
- Manage projects with varying timelines
- Perform routine updates, enhancements, and maintenance on recurring projects
- Help maintain compliance
- Participate in onboarding, routine check-ins, goal setting, and stakeholder interactions
Requirements
- Currently pursuing a Bachelor’s degree, ideally in a science discipline
- Excellent written and verbal communication skills
- Experience working independently and in a team setting
- Strong critical thinking and problem-solving skills
- Organized, thorough, and attentive to detail
- Knowledge or experience in software and/or Environmental, Health & Safety industries is a plus
- Previous related internship/work term experience preferred
- Able to work 40 hours per week from January 2027 to April 2027 for approximately 14–16 weeks
Benefits
- Remote work opportunity
- Potential hybrid work from the Oakville, ON office
- Extensive onboarding
- Guidance from a mentor and manager
- Supportive collaborative environment
- Cross-functional exposure across multiple teams
- Routine mentor check-ins and goal setting
- Professional growth opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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