About the role

Consultant implementing Enable’s AI-powered pricing and rebate management platform across customer environments. Managing milestones, troubleshooting technical issues, and leading customer workshops.

Responsibilities

Implement Enable products within a chosen domain of expertise across multiple customer environments
Implement products addressing client business requirements within the agreed Scope of Work
Plan and execute implementation tasks and drive project milestones through successful completion
Manage customer escalations according to company policies and procedures
Troubleshoot technical implementation issues and coordinate with Enable support teams
Contribute product and solution expertise as a member of Enable project teams
Build knowledge bases covering lessons learned, best practices, tools, methods, and learning events
Coach associate-level consultants on assigned client engagements
Identify customer training gaps and opportunities for product or service expansion
Lead customer meetings and workshops, resolve complex support tasks, and independently triage customer requests

Preferred 2+ years of experience working in a customer-facing role in Customer Success or an enterprise software organization
Related product and industry certifications as required (e.g. Oracle, SAP, SQL)
Experience handling large data sets and extracting relevant insights
Maintain granted internal and external technical and professional certifications at the latest appropriate level
Experience with international cross-cultural teams preferred
Fluent written and verbal English required; other languages preferred
Advanced technical knowledge in a chosen domain
Advanced technology troubleshooting skills
Demonstrated project management competence
Ability to manage time and multitask
Willingness to complete ethics, security, compliance, and required training
Some travel may be required, typically up to 20%, occasionally up to 50% or more