Entry - level ZEISS Field Service Technician installing, calibrating, troubleshooting, and repairing CMM and metrology equipment. Supporting Canadian customers and senior technicians from a remote Toronto - area position.
About the role
- Field Applications Engineer troubleshooting EnerSys battery-buffered DC fast chargers and energy storage systems. Analyzing fleet data, validating fixes, and improving deployed charging reliability.
Responsibilities
- Maintain and improve the reliability, availability, and performance of deployed battery-buffered DC fast charging stations.
- Work closely with the EnerSys Service team to resolve issues.
- Troubleshoot complex hardware, software, firmware, communications, networking, and system-level issues affecting charger operation.
- Lead or support root-cause investigations into charger downtime, unexpected reboots, failed charging sessions, recurring faults, and degraded performance.
- Perform EV interoperability and compatibility testing across different vehicle manufacturers, models, and charging implementations.
- Analyze charging protocols, system logs, telemetry, fault data, and charging-session behavior to diagnose vehicle-to-charger compatibility issues.
- Develop software, scripts, diagnostic utilities, automated tests, and data-analysis tools that improve troubleshooting and system validation.
- Reproduce field failures in test environments and validate engineering fixes before deployment.
- Partner with Site Reliability Engineering to analyze large operational datasets and identify systemic reliability trends across the charging fleet.
- Develop metrics, dashboards, and analytical methods for understanding charger uptime, downtime, reboot frequency, fault recurrence, charging success rates, and recovery performance.
- Correlate software releases, hardware configurations, vehicle types, environmental conditions, and operational events with reliability outcomes.
- Translate field and fleet data into actionable engineering recommendations and clearly defined problem statements for hardware and software development teams.
- Support deployment and validation of corrective actions and measure their effectiveness after release.
- Collaborate across electrical, mechanical, firmware, software, systems, test, operations, field service, and SRE teams to drive issues through root cause and permanent resolution.
- Document technical investigations, root causes, corrective actions, test results, and lessons learned to continuously improve the charging platform.
Requirements
- Bachelor’s degree in Mechatronics Engineering, Electrical Engineering, Computer Engineering, or a related engineering discipline.
- Familiarity with Linux/Unix environments and programming languages such as C and C++.
- Electrical troubleshooting fundamentals, including the ability to read and interpret wiring diagrams, schematics, and circuit diagrams.
- Ability to collect, interpret, and analyze system logs, communication traces, diagnostic data, telemetry, and error codes to support troubleshooting and fault investigation.
- Strong problem-solving and analytical skills, with the ability to perform structured troubleshooting and root cause analysis.
- Basic familiarity with high-voltage electrical systems and electrical safety principles.
- Basic understanding of computer networking, including TCP/IP and IP-based communications.
- Familiarity with industrial and IoT communication protocols such as Modbus and MQTT.
- Understanding of common embedded communication buses and protocols, including CAN, I²C, and SPI.
- Strong technical communication and report-writing skills, with the ability to clearly document problems, investigations, findings, and recommended corrective actions.
- Ability and willingness to learn new technologies spanning EV charging, battery energy storage, power electronics, embedded systems, software, networking, and data analytics.
- Valid driver’s license.
- Ability and willingness to travel approximately 30%, including international travel to locations such as France, Italy, and the United States.
Benefits
- Paid Holidays
- Medical, vision and dental
- Life Insurance, long term disability
- Tuition reimbursement plan
- Defined Pension Plan
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