Technical Solutions Specialist responsible for implementing payment solutions in a high performing team at Euna. Collaborating across multiple departments to enhance public sector payment processes.
Responsibilities
Work with net new clients to understand and document the technical specifications necessary to build solutions using Euna Payment’s products and platforms
Identify and escalate potential risks pertaining to integrations, timelines or product functionality during the implementation to the Implementation Manager
Translate business problems into actionable user stories for development teams
Gather client requirements, synthesize them into functional configurations, and implement solutions across multiple products
Deliver high-quality solutions that meet initial requirements and core product functionality
Successful implementation of new product features with minimal bugs and/or user feedback, ensuring testing is limited to two scheduled rounds of testing
Act as a subject matter expert during implementation, eliminating technical objections and building rapport with client engineering teams
Provide guidance on integrations, product functionality, and risk escalation during projects
Lead technical status calls with clients and report back status, risks and next steps to project team
Work with peers to establish best practices and execute technical improvements
Deliver proofs of concept and pilots to demonstrate platform value
Prepare for project retros to share learnings and successful course corrections
Ensure successful implementation of new product features with minimal bugs and high customer satisfaction
Maintain deadlines and quality standards across multiple active projects
Track accurate time on tasks for Billing Utilization Rate reporting
Requirements
Minimum 3 years’ experience in Solutions Engineering or technical consulting roles
Experience with REST/SOAP APIs, XML, JSON, and SQL
Familiarity with Git workflows and distributed systems
Ability to manage tasks across multiple projects and communicate technical issues to non-technical stakeholders
Experience leveraging Artificial Intelligence (AI) technologies to design, optimize, or implement technical solutions
Comfortable with public speaking and client interactions
Experience collaborating with product teams on new feature development and implementation
Understanding financial models and principles is a plus
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