Solutions Architecture Advisor collaborating with stakeholders on projects such as cloud migrations and system implementations. Engage in technical leadership and support across multiple business sectors.
About the role
- Technical Solutions Specialist responsible for implementing payment solutions in a high performing team at Euna. Collaborating across multiple departments to enhance public sector payment processes.
Responsibilities
- Work with net new clients to understand and document the technical specifications necessary to build solutions using Euna Payment’s products and platforms
- Identify and escalate potential risks pertaining to integrations, timelines or product functionality during the implementation to the Implementation Manager
- Translate business problems into actionable user stories for development teams
- Gather client requirements, synthesize them into functional configurations, and implement solutions across multiple products
- Deliver high-quality solutions that meet initial requirements and core product functionality
- Successful implementation of new product features with minimal bugs and/or user feedback, ensuring testing is limited to two scheduled rounds of testing
- Act as a subject matter expert during implementation, eliminating technical objections and building rapport with client engineering teams
- Provide guidance on integrations, product functionality, and risk escalation during projects
- Lead technical status calls with clients and report back status, risks and next steps to project team
- Work with peers to establish best practices and execute technical improvements
- Deliver proofs of concept and pilots to demonstrate platform value
- Prepare for project retros to share learnings and successful course corrections
- Ensure successful implementation of new product features with minimal bugs and high customer satisfaction
- Maintain deadlines and quality standards across multiple active projects
- Track accurate time on tasks for Billing Utilization Rate reporting
Requirements
- Minimum 3 years’ experience in Solutions Engineering or technical consulting roles
- Experience with REST/SOAP APIs, XML, JSON, and SQL
- Familiarity with Git workflows and distributed systems
- Ability to manage tasks across multiple projects and communicate technical issues to non-technical stakeholders
- Experience leveraging Artificial Intelligence (AI) technologies to design, optimize, or implement technical solutions
- Comfortable with public speaking and client interactions
- Experience collaborating with product teams on new feature development and implementation
- Understanding financial models and principles is a plus
Benefits
- Competitive wages
- Wellness days
- Community Engagement Committee
- Flexible workday
- Health and dental benefits
- Culture committee
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