Product Manager driving product evolution on a marketplace platform. Collaborating with founders and engineering teams to shape product strategy and roadmap execution.
About the role
- Senior Product Manager leading the mobile experience for Service Fusion's B2B SaaS solution. Overseeing product strategy and improving customer engagement through innovative AI-driven solutions.
Responsibilities
- Establish a clear mobile product strategy and roadmap aligned to customer needs, business goals, and Service Fusion’s modernization priorities.
- Improve mobile adoption, satisfaction, and reliability through measurable gains in usage, retention, workflow completion, performance, and customer feedback.
- Launch and iterate on high-impact capabilities across offline workflows, job management, payments, estimates, invoices, customer records, photos, documents, signatures, training, and support access.
- Strengthen Service Fusion’s mobile foundation by balancing near-term customer needs with long-term investments in scalability, reliability, and competitive differentiation.
- Become an expert in the workflows of technicians, estimators, dispatchers, admins, and service business owners.
- Lead discovery, usability testing, beta feedback analysis, and product analytics to identify the highest-value problems to solve.
- Translate insights into simple, reliable mobile experiences that work in real-world field conditions, including low-connectivity environments.
- Lead the product lifecycle from discovery through launch, measurement, and iteration.
- Partner with design, engineering, QA, support, customer success, marketing, and sales enablement to deliver releases that are well-tested, well-supported, and adopted by customers.
- Define clear requirements, success metrics, acceptance criteria, and launch plans while monitoring post-launch performance across adoption, retention, reliability, payments, support volume, and customer feedback.
- Use AI tools to improve product discovery, customer feedback synthesis, research, documentation, requirements development, competitive analysis, and stakeholder communication.
- Identify practical AI opportunities that help service professionals save time, reduce manual work, make better decisions, and complete field workflows more efficiently.
Requirements
- 5+ years in product management, ideally in B2B SaaS, mobile applications, or workflow-heavy software.
- Experience owning customer-facing product areas and delivering measurable customer and business outcomes.
- Strong ability to turn customer discovery, analytics, and business goals into clear product strategy and roadmap decisions.
- Strong understanding of SaaS metrics, including adoption, retention, engagement, customer satisfaction, and product performance.
- Proven ability to influence cross-functional teams across engineering, design, GTM, support, customer success, and leadership.
- Excellent communicator who can engage both senior leaders and hands-on delivery teams.
- Comfortable using AI tools to improve productivity, accelerate learning, synthesize information, and raise the quality of product work.
- Curious about how AI can create meaningful value for customers, especially service professionals and field teams.
- Strong analytical, problem-solving, and prioritization skills.
- Nice to have: Experience with field service management, technician workflows, contractors, trades, construction, or service businesses.
- Nice to have: Experience with offline-first mobile experiences, sync workflows, field productivity tools, or mobile performance improvements.
- Nice to have: Experience with payments, invoicing, estimates, or FinTech.
- Nice to have: Experience working across iOS and Android product experiences.
Benefits
- Flexibility to work remote, hybrid, or in-office within your country of employment
- Robust wellness benefits, including an annual wellness stipend
- 3 weeks of vacation to start, a paid volunteer day, plus 2 floating holidays
- Employee Stock Purchase Program
- Registered Retirement Savings Plan (RRSP) with 4% company match
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Product Owner II at World Education Services leading Salesforce enhancements and operations. Focused on driving improvements, Agile execution, and stakeholder collaboration.
Senior Platform Product Manager responsible for the risk decisioning platform at Tabby. Leading product vision, development, and execution of key metrics.
Director of Product Management at Mozilla shaping new gaming products and building market strategies for the gaming sector. Leading teams and product vision in the gaming and open web intersection.
Senior Product Manager for reporting and insights at Remote. Enable customers to answer critical questions through trusted reporting and insights experiences.
Senior Product Manager developing Everyday Banking solutions for Canadian fintech Ratehub. Leading product strategy and execution while optimizing user experiences for better financial choices.
Product Manager developing technology solutions through digital twins for building operations. Responsible for product roadmap and collaboration with cross - functional teams.
Procurement Team Lead overseeing product fulfillment and vendor management at Bulletproof. Driving strategic improvements and balancing execution with leadership responsibilities in a hybrid role.
LP
Senior Product Manager – Cloud Security (Enterprise Platform)
LinkedIn Recruiter Post
Senior Product Manager - Cloud Security to lead enterprise cloud security product strategy and delivery across CSPM, CNAPP, CIEM, and IaC security. Hybrid in Toronto.
Senior Product Strategy Manager facilitating new partnerships and internal tools at TELUS Digital. Leading product roadmap and strategy to align stakeholders in a global team environment.