Product Owner II at World Education Services leading Salesforce enhancements and operations. Focused on driving improvements, Agile execution, and stakeholder collaboration.
About the role
- Senior Product Manager for reporting and insights at Remote. Enable customers to answer critical questions through trusted reporting and insights experiences.
Responsibilities
- Set the reporting and insights strategy: Define the vision and roadmap for a multi-surface reporting system across in-app report building, dashboards, scheduled delivery, exports, APIs/connectors, embedded partner surfaces, and AI/agent experiences.
- Deeply understand customer reporting needs: Build empathy for payroll, finance, HR, executive, manager, internal operator, and partner/builder personas — translating different workflows, trust thresholds, and AI readiness levels into clear product priorities.
- Build trusted reporting foundations: Own payroll-grade reporting capabilities including standard reports, configurable report building, GL/journal exports, variance reporting, reconciliation, definitions, permissions, lineage, auditability, and observability.
- Develop intelligent insights experiences: Identify where AI, anomaly detection, driver analysis, and proactive recommendations can help users understand what changed and what to do next — while keeping outputs explainable, source-backed, and compliant.
- Deliver through strong cross-functional execution: Partner with Data, Engineering, Design, Security, Legal, Sales, CX, Finance, Operations, and partners to turn customer needs into technically sound, scalable reporting solutions.
- Measure and improve impact: Establish KPIs for adoption, engagement, trust, report accuracy, distribution usage, retention, expansion, and internal leverage; continuously use feedback and data to improve the product.
Requirements
- Senior-Level Experience: Track record as a Product Manager with a strong focus on reporting, analytics, data platforms, workflow, or insights products.
- Proficiency in Cursor and/or Claude Code (Required): You must be able to autonomously build, debug, and ship functional code and prototypes — not just write specs. You can understand data schemas, query patterns, analytics code, and AI-assisted workflows hands-on.
- Data Understanding & Fluency (Required): Strong end-to-end data literacy across models/schemas, lineage, and report generation. Comfortable with grain/joins/aggregations and common pitfalls (double-counting, currency/timezones, effective dating, late-arriving data).
- Able to read/write SQL to validate results, investigate discrepancies, and ensure metrics are well-defined, reconciled, and trustworthy. Partner effectively with Data/Engineering to resolve definition and modeling issues.
- Customer Focus: Deep empathy for customers and a strong sense of what matters most in their day-to-day workflows.
- Stakeholder Management: Strong ability to align cross-functional stakeholders, navigate trade-offs, and keep teams focused on what matters most for customers.
- Strong UX Sensibilities: A passion for effortless experiences. You believe that complex data, reporting, and insights workflows should feel simple, trustworthy, and useful to the end user.
- Outstanding Communication: Excellent written and verbal communication skills. You can explain complex data, reporting, AI, and compliance trade-offs to non-technical executives and clearly articulate value to customers and internal stakeholders.
- Language: Business-level proficiency writing and speaking English.
- Domain Expertise (nice to have): Experience with HR Tech, payroll, finance, compliance, or B2B SaaS products. You understand data models, reporting needs, compliance constraints, and common workflow pain points in this space.
Benefits
- work from anywhere
- flexible paid time off
- flexible working hours (we are async)
- 16 weeks paid parental leave
- mental health support services
- stock options
- learning budget
- home office budget & IT equipment
- budget for local in-person social events or co-working spaces
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