Product Manager driving product evolution on a marketplace platform. Collaborating with founders and engineering teams to shape product strategy and roadmap execution.
About the role
- Product Owner II at World Education Services leading Salesforce enhancements and operations. Focused on driving improvements, Agile execution, and stakeholder collaboration.
Responsibilities
- Serve as the dedicated Product Owner for Salesforce Solutions, accountable for platform enhancements, feature delivery, and continuous improvement.
- Own the Salesforce backlog and ensure work is prioritized to maximize business value and delivery outcomes.
- Partner closely with Salesforce delivery teams (developers, admins, QA, architects) to drive high-quality execution.
- Support stabilization phase following recent Salesforce launches, ensuring defects, enhancements, and user feedback are addressed quickly.
- Drive issue triage, prioritization, and resolution in partnership with technical teams.
- Transition the platform from stabilization into a steady-state delivery rhythm that supports ongoing BAU and roadmap work.
- Gather and translate business needs into clear user stories, acceptance criteria, and prioritized backlog items.
- Lead sprint ceremonies including refinement, sprint planning, demos, and retrospectives.
- Balance competing delivery streams across: roadmap initiatives and new capabilities, BAU requests and operational improvements, post-launch fixes and workflow optimization.
- Act as the primary point of contact between business stakeholders (Sales, Customer Service, Operations) and delivery teams.
- Facilitate requirement discussions and ensure alignment on scope, value, and delivery timelines.
- Communicate progress, trade-offs, and delivery impacts with clarity and transparency.
- Ensure Salesforce solutions are scalable, user-centered, and aligned with platform best practices.
- Identify opportunities to improve workflows through automation, process redesign, and configuration enhancements.
- Contribute to platform governance, release management, and long-term sustainability.
- Collaborate with enterprise teams on integration between Salesforce and other internal systems (customer portals, support tools, data platforms).
- Ensure end-to-end process alignment and data integrity across platforms.
- Define and track delivery and adoption metrics for Salesforce initiatives.
- Use stakeholder feedback and operational insights to drive continuous improvement and backlog evolution.
- Identify opportunities for operational improvement, workflow automation, and process optimization.
- Champion opportunities for continuous improvement through adoption insights and stakeholder feedback.
- Use data, feedback, and delivery insights to drive continuous improvement across product processes and outcomes.
- Strengthen delivery predictability through improved backlog management and release planning.
Requirements
- Bachelor’s degree or equivalent relevant work experience
- 5+ years of experience in Product Ownership, Product Delivery, or Business Systems roles
- 3+ years of experience delivering and managing Salesforce solutions
- Strong functional knowledge of Salesforce ecosystem, such as: Sales Cloud and/or Service Cloud, workflow automation (Flows, approvals), reporting and dashboards, integrations and APIs
- Proven ability to manage delivery across both: operational BAU needs, and strategic roadmap initiatives
- Strong Agile delivery experience (Scrum/Kanban)
- Excellent communication, prioritization, and stakeholder management skills
- Demonstrated experience working cross-functionally to deliver across complex product portfolios
- Strong alignment with WES mission and values and demonstrates a growth mindset.
Benefits
- Work-Life Harmony: Flexible work arrangements with remote work options and generous time-off policies.
- Rewards and Recognition: Competitive compensation, comprehensive benefits, and tangible rewards to celebrate contributions.
- Professional Growth and Development: Comprehensive training programs and tuition reimbursement opportunities.
- Wellness Programs: Focused on fostering employee well-being and a healthy work environment.
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