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About the role
- Senior Forward Deployed Engineer building and deploying production networking, AI, and cloud solutions for Extreme Networks customers. Owning integrations, automation, and technical outcomes from design through production readiness.
Responsibilities
- Work directly with customer technical teams to understand workflows, systems, data, technical constraints, and desired outcomes
- Collaborate with customers and other Forward Deployed Engineers to design and deliver production solutions using Extreme's products and platforms
- Own significant technical components or workstreams from design and implementation through deployment and production readiness
- Write production-quality software, including applications, agents, APIs, integrations, data connectors, tools, skills, workflows, and automation
- Integrate Extreme's products and platforms with customer systems, data sources, APIs, identity systems, infrastructure, and operational workflows
- Build and maintain automated tests, AI evaluations, deployment automation, CI/CD, and infrastructure-as-code
- Implement logging, monitoring, tracing, and other observability for reliable production operation
- Diagnose and resolve complex issues across software, data, integrations, networking, infrastructure, and AI components
- Participate in architecture, design, and code reviews and contribute to technical decisions
- Support production deployment and stabilization and ensure components meet production-readiness requirements
- Create technical documentation, deployment guidance, and operational runbooks
- Identify reusable components, integrations, tools, skills, automation, and engineering patterns
- Identify platform gaps and define feature requirements with Product teams
- Contribute to engineering standards, technical practices, and knowledge sharing
Requirements
- Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, Mathematics, or a related technical discipline, or equivalent practical experience
- 5+ years of experience across the software development lifecycle, including design, implementation, testing, deployment, and production operations
- Proficiency in one or more general-purpose programming languages such as Python, Java, Go, TypeScript, C#, or C++
- Experience building and operating distributed, cloud-based, or enterprise software systems
- Experience with APIs, integrations, data, containers, and modern software deployment practices
- Experience debugging complex software or systems issues and delivering production-quality solutions
- Ability to work through ambiguous technical problems and drive engineering work to completion
- Experience collaborating directly with customers, partners, or external technical teams
- Strong written and verbal communication skills
- Ability to travel to customer sites as required by the engagement
- Master's degree in Computer Science, Computer Engineering, Electrical Engineering, Machine Learning, or a related discipline (preferred)
- Experience with LLM-based or agentic systems
- Familiarity with Model Context Protocol (MCP) and modern agent frameworks
- Experience with networking, network management, telemetry, observability, or distributed systems
- Experience with Kubernetes, containers, infrastructure-as-code, and CI/CD
- Experience integrating enterprise APIs, data platforms, identity systems, and operational applications
- Experience with distributed data platforms, streaming systems, or real-time processing
- Prior experience in Forward Deployed Engineering or another technical customer-facing software engineering role
Benefits
- Performance-based bonus
- Medical, dental, and vision insurance
- Flexible work schedules
- Work-from-home opportunities where role permits
- Paid time off, including open time off in eligible markets and statutory leave in all markets
- Paid holidays in accordance with local practice
- Retirement savings programs, including RRSP matching in Canada
- Employee Stock Purchase Program, where eligible
- Adoption assistance and fertility treatment support, where eligible
- Flexible spending accounts, where eligible
- Employee assistance program
- Tuition reimbursement, where eligible
- Life and disability insurance
- Comprehensive benefits package
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