FacilityOS is a global leader in facility, asset, and visitor management.
The company’s modular platform is used by security professionals, facility managers, compliance teams, logistics managers, and operational leadership to optimize and automate key facility processes, achieve regulatory compliance, enforce safety protocols, and drive site security requirements.
Their end-to-end platform is comprised of interoperable modules for visitor management (VisitorOS), emergency and evacuation management (EmergencyOS), contractor compliance management (ContractorOS), asset and logistics management (LogisticsOS), and physical visitor and contractor access control (SecurityOS).

FacilityOS

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growth-marketing

FacilityOS is an AI-powered facility management platform that provides integrated solutions for visitor management, evacuation & emergency management, contractor compliance, logistics (mailroom, asset, and inventory) management, and physical identity & access management. The platform tracks visitors, contractors, mail, packages, and assets in real time, automates compliance workflows, supports pre-registration, ID scanning, badge printing, contractor onboarding, digital mustering, emergency response plans, and integrates with access control and other systems. It serves industries including manufacturing, healthcare, transportation & logistics, government & defense, commercial/technology/finance, retail/real estate/hospitality, energy & mining, and more. FacilityOS emphasizes regulatory compliance (SOC2, ITAR, GMP, GDPR, FSMA, FISMA, CTPAT, SQF, OSHA), safety, security, and operational efficiency, and is used by thousands of facilities globally.

FacilityOS is a global leader in facility, asset, and visitor management. The company’s modular platform is used by security professionals, facility managers, compliance teams, logistics managers, and operational leadership to optimize and automate key facility processes, achieve regulatory compliance, enforce safety protocols, and drive site security requirements. Their end-to-end platform is comprised of interoperable modules for visitor management (VisitorOS), emergency and evacuation management (EmergencyOS), contractor compliance management (ContractorOS), asset and logistics management (LogisticsOS), and physical visitor and contractor access control (SecurityOS).

• Own the annual and quarterly customer growth marketing plan
• Generate and influence expansion pipeline through cross-sell, upsell, site-expansion, tier-upgrade, standardization, and product-adoption campaigns
• Identify high-potential customer cohorts and develop segmented campaign audiences and growth plays
• Define campaign eligibility, suppression, and overlap rules
• Build repeatable customer growth programs and playbooks
• Develop campaign briefs, customer journeys, emails, landing pages, webinar programs, in-app messages, and enablement materials
• Coordinate campaign execution across HubSpot, Salesforce, Pendo, Salesloft, and other customer engagement platforms
• Establish response-routing and follow-up processes with Customer Success, Sales, and Revenue Operations
• Monitor engagement, follow-up, pipeline creation, conversion, data quality, and audience overlap
• Own or coordinate the customer newsletter and recurring customer webinar program
• Build education-first campaigns supporting product adoption, retention, and expansion
• Partner on product announcements, releases, beta programs, and early-adopter campaigns
• Build and maintain a customer advocate pipeline for references, reviews, referrals, case studies, speaking opportunities, and events
• Lead case-study development from customer identification through publication and activation
• Develop a searchable advocate and reference pool
• Manage customer review-generation and referral programs
• Support the Customer Advisory Board and lead customer recruitment and engagement for conferences and events
• Own the customer growth marketing scorecard and measure pipeline, ARR impact, engagement, conversion, adoption, advocacy, and ROI
• Use performance data and customer feedback to optimize segmentation, messaging, channels, campaigns, and investment

Customer Growth Marketing Manager

Customer growth marketing manager driving expansion, adoption, and advocacy for FacilityOS’s unified facilities-operations platform. Building segmented campaigns, customer journeys, webinars, and proof programs.

ai-engineer

• Provision, configure, and maintain secure, reliable Azure cloud infrastructure using Terraform across multiple segregated data residency/processing regions
• Contribute reusable, versioned, documented components to the internal IaC module registry
• Move manually configured resources under infrastructure-as-code management
• Contribute to secure, repeatable, observable, and efficient Azure DevOps CI/CD workflows
• Assess and improve infrastructure security, including threats, vulnerabilities, misconfigurations, identity and access risks, and policy violations
• Embed security controls and policy checks into IaC and CI/CD workflows
• Maintain compliance with SOC 2, ISO 27001, HIPAA, and other applicable requirements
• Support managed identities and workload identity federation while minimizing secrets
• Provide production support across application, platform, network, identity, and data layers
• Respond to alerts and participate in incident response to mitigate customer impact and restore service
• Investigate root causes and implement corrective and preventative actions
• Build automation and self-healing capabilities
• Maintain observability with Datadog dashboards, monitors, SLOs, logs, traces, and telemetry
• Review alert quality and service coverage
• Contribute to post-incident reviews and operational improvements
• Monitor cloud costs, investigate anomalies, and reduce waste through right-sizing and improved utilization
• Partner with engineering teams on cost-aware architecture and cloud spend ownership
• Guide software teams on cloud onboarding, infrastructure, deployments, and architecture
• Document infrastructure changes, architectural decisions, runbooks, standards, and procedures

AI Engineer

AI Engineer building secure, reliable Azure infrastructure for FacilityOS’s facilities-operations SaaS platform. Supporting Terraform, CI/CD, observability, security, incident response, and FinOps.

support-engineer

• Respond to customer inquiries and resolve issues via email, live chat, phone, and video meetings
• Diagnose root causes of customer concerns and provide effective recommendations
• Provide technical support for FacilityOS products, hardware, mobile app, and external software integrations
• Provide clear guidance to customers and internal stakeholders
• Serve as an escalation point between Customer Support and Engineering, Quality Assurance, and Professional Services
• Reproduce and document reported issues for technical teams
• Maintain ownership of customer communication until issues are fully resolved
• Develop expertise in FacilityOS products, services, and integrations
• Create training materials, process documentation, help center articles, and playbooks
• Refine and optimize support workflows
• Identify and implement processes to improve service delivery

Customer Support Analyst

Customer Support Analyst troubleshooting FacilityOS facility-operations software, hardware, mobile apps, and integrations. Resolving customer issues and improving support workflows for a global facilities platform.

product-marketing

• Support annual GTM planning, including capacity, productivity, and revenue modeling, target setting, and compensation design
• Design and optimize territories and quota allocations across products, regions, and channels
• Own forecasting and pipeline analytics, proactively identifying business risks and opportunities
• Translate data into narratives that inform GTM strategy and executive decisions
• Develop cross-product and cross-segment revenue insights, surfacing performance trends and whitespace
• Support executive and board-level reporting connecting operational performance to strategic outcomes
• Collaborate with Finance, Sales, Marketing, and Product/GTM teams to align planning and reporting frameworks
• Champion a proactive, intelligence-led RevOps culture
• Leverage AI and automation tools to streamline forecasting, data analysis, and scenario planning

GTM Planning, Analysis and Intelligence Manager

GTM planning manager shaping forecasting, territories, quotas, and executive reporting for FacilityOS, a unified facilities operations platform.
Partnering across Finance, Sales, Marketing, and Product to convert revenue data into growth decisions.

FacilityOS

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Customer Growth Marketing Manager

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AI Engineer

FacilityOS

Customer Support Analyst

FacilityOS

GTM Planning, Analysis and Intelligence Manager

FacilityOS