Senior Product Manager owning Chess.com’s live, daily, and bot gameplay experience. Shaping roadmap, experimentation, and AI - assisted product development for a global chess community.
About the role
- Senior Product Manager launching new financial products at Fig, a fintech company simplifying personal lending for Canadians. Play a key role in expanding into new product areas while driving execution and strategy.
Responsibilities
- Help build and launch Fig’s next generation of financial products, playing a key role in the company’s expansion into new product areas.
- Work closely with senior leadership to shape product strategy, launch plans, operational models, and execution priorities for new initiatives.
- Take ambiguous ideas and turn them into scalable customer experiences, systems, processes, and operational workflows.
- Lead high-impact, cross-functional initiatives across internal teams including Product, Engineering, CX, Compliance, Credit, Fraud, and Marketing, as well as external vendors and development partners.
- Coordinate closely with external development teams and implementation partners to drive execution and ensure high-quality delivery.
- Design customer journeys, operational processes, support models, and launch frameworks with a focus on scalability, speed, customer experience, and operational resilience.
- Build the foundations needed to scale new products successfully, including tooling, reporting, governance, vendor operations, and internal processes.
- Identify operational risks, edge cases, and execution gaps early, then work hands-on with stakeholders across the business to solve them pragmatically.
- Use data, customer insights, experimentation, and emerging tools to validate assumptions, guide prioritization, and improve outcomes over time.
- Create clear documentation, decision frameworks, and executive-ready materials that help teams align and move quickly.
- Contribute directly to key product, operational, and go-to-market decisions as Fig expands into new product areas.
Requirements
- Experience building and launching new products, programs, or operational initiatives from idea through execution and scaling.
- Strong product and operational judgment, with the ability to balance customer experience, scalability, speed, and risk in complex environments.
- Experience working in fintech, lending, banking, payments, or other regulated industries where operational details and edge cases matter.
- A track record of independently driving ambiguous, cross-functional work forward and turning loose ideas into structured execution plans.
- Experience working closely with both internal teams and external partners, including vendors, development agencies, or implementation partners.
- Strong communication skills and the ability to build alignment across technical, operational, and business stakeholders.
- Comfort operating in fast-moving environments where priorities evolve quickly and not every process already exists.
- A highly ownership-oriented mindset: you’re proactive, resourceful, hands-on, and willing to dive directly into problems when needed.
- Strong analytical instincts and comfort using data to inform decisions, investigate issues, and improve outcomes over time.
- Curiosity about AI tools and emerging technologies, and an instinct for using them pragmatically to improve execution, workflows, and customer experience.
Benefits
- Competitive compensation: Base salary range of $110,000 to $135,000 + bonus.
- Retirement savings program: Employer matching to support your long-term financial goals.
- Comprehensive benefits: Medical, dental, and vision group insurance, as well as health and wellness spending accounts.
- Time off: Generous vacation and wellness time to support rest and recharge.
- Parental support: Parental leave top-up to support your growing family.
- Growth and Development: Continuing education stipend to support your professional development.
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