Product Manager monetizing advertising products across Postmedia’s Canadian news media platforms. Launching ad formats, optimizing ad technology, and leading cross - functional product initiatives.
About the role
- Associate Product Owner leading BMO’s IVR platform migration to Amazon Connect. Driving product lifecycle, feature enhancements, and customer experience improvements across Virtual Connect.
Responsibilities
- Lead and support the ongoing success, stability, and growth of the Interactive Voice Response (IVR) platform within Virtual Connect
- Support migration of the IVR platform to the new CCaaS solution on Amazon Connect
- Monitor platform performance and identify improvement opportunities
- Drive feature enhancements to improve customer and employee experience
- Develop and deliver the full product development lifecycle from strategic objectives through product launch and retirement
- Research, investigate, select, and develop products and services bridging business requirements with technology capabilities
- Drive product lifecycle activities including persona development, proof of concepts, backlog management, product activation, and retirement
- Represent business needs to cross-functional product teams; clarify requirements, create acceptance criteria, prioritize backlog, and translate product vision into roadmap and actionable tasks
- Define product goals, engage stakeholders, and lead product adoption
- Define and prioritize the customer experience
- Coordinate product management and development teams
- Build and sustain cross-functional teams; monitor performance and address issues
- Address adoption blockers through communications, documentation, and training
- Establish go-to-market, pricing, and positioning strategies
- Manage budget, timeline, and tactical product lifecycle components
- Identify and analyze market trends to improve product usability
- Validate that products and features are desirable, viable, and functional
- Provide specialized consulting, analytical, and technical support
- Identify, diagnose, and solve problems within established guidelines
- Apply BMO’s Risk Management Framework and make risk-informed decisions aligned with policy, laws, and regulations
Requirements
- Strong understanding of the InvestorLine business
- Understanding of how the IVR platform integrates with and supports the broader Virtual Connect ecosystem
- Foundational proficiency in Marketing Analysis and Creative thinking
- Intermediate proficiency in Process Improvement and optimization, Business Strategy, Research and information synthesis, Business Operations, Financial & Risk Management, Product Management, Learning Agility, Customer centricity, Verbal & written communication skills, Collaboration & team skills, Analytical and problem solving skills, Influence skills, and Data driven decision making
- Advanced proficiency in Product Development, Product Value Proposition and Go-to-Market Assets Definition, Design and Development, Technology Business Requirements Definition, Analysis and Mapping, and Product Lifecycle Management using Agile Methodologies
- Typically 5–7 years of relevant experience
- Post-secondary degree in a related field of study or equivalent combination of education and experience
- Deep knowledge and technical proficiency gained through extensive education and business experience
- Availability to work Eastern hours
- Willingness to work fully remote
Benefits
- Performance-based incentives
- Discretionary bonuses
- Other perks and rewards
- Health insurance
- Tuition reimbursement
- Accident and life insurance
- Retirement savings plans
- In-depth training and coaching
- Manager support
- Network-building opportunities
- Tools and resources to reach new milestones
- Accommodations available on request during the selection process
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