About the role

Technical Analyst supporting FortisBC users with desktop, mobile, and network issues. Collaborating in a diverse team to manage technology requests and maintain systems.

Responsibilities

Provide frontline and advanced technical support to our end users
Administers and completes advanced technology requests
Performs departmental deskside/helpdesk functions including problem receiving, recording, and tracking
Administers departmental software and hardware inventory records
Perform upgrades, installations, and preventive maintenance tasks
Responds to client calls and incident tickets for support
Research advanced end-user solutions for hardware and software
Administer software licensing
Provide advanced support for mobile and smart devices
Repair computer software and/or hardware and arrange with external vendors for repairs
Assist senior staff on various projects
Create device images and software packages for deployment
Set-up/deliver PC equipment and recycle excess surplus equipment
Track work performed in problem management system, prepare progress reports, administer and maintain corporate workstation assets.
Maintain up-to-date knowledge of the company’s computer systems
Administer multiple resources, task breakdown, and delegation and set milestones.

2 year Diploma in Computer or Electronics Technology, Computer Science or related field.
4 years’ experience related work experience.
Competence in the execution of small projects
Strong understanding of current operating systems applicable to the job
Imaging processes in a corporate environment
Software deployment in a corporate environment
Working knowledge of the server environment
Windows Server based network environment
Microsoft Office applications
Advanced working knowledge of peripherals and network attached devices
Valid Class 5 British Columbia Driver’s license.