Technical Support Specialist providing hands - on telecom support and client issue resolution at Pathway Communications in a hybrid setting.
About the role
- Technical Analyst providing frontline infrastructure support for FortisBC. Responsible for diagnosing technical issues and leading infrastructure projects.
Responsibilities
- Provide frontline and advanced technical infrastructure support and lead technical diagnostics on current systems
- Respond to client calls and incident tickets for support
- Troubleshoot all infrastructure hardware
- Perform upgrades, installations, preventive maintenance tasks
- Liaise with senior support on behalf of client
- Track work performed in problem management system, prepare progress reports
- Help develop, design, lead and architect the IS Infrastructure Technology Roadmap
- Identify functional and technical requirements, defines project scope and identify project resourcing requirements
Requirements
- 2 year Diploma in Computer or Electronics Technology, Computer Science or related field
- 6 years’ experience related work experience
- Intermediate knowledge of end-user computing, data center, server and virtualization, data storage and backup, networking, telecommunications, collaboration environments, cloud technology, cyber security and peripherals
- Excellent written and verbal communication skills
- Excellent analytical and organizational skills
- Superior interpersonal and customer service skills
- Competency in managing small to medium sized projects
- Valid Class 5 British Columbia Driver’s license
Benefits
- Competitive salary
- Health insurance
- Paid time off
- Professional development opportunities
- Volunteerism encouraged
Job title
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