Technical Support Specialist at ABB, providing technical assistance to customers and ensuring satisfaction by executing support work. Involves teamwork and technical problem solving.
About the role
- Technical Analyst providing end user support and managing infrastructure projects for FortisBC. Responsible for maintaining and evaluating IS technology and infrastructure initiatives.
Responsibilities
- Provides technical support to the end users at FortisBC.
- Creates and maintains an Infrastructure Roadmap.
- Performs IS infrastructure capacity planning and technology evaluations.
- Develops long-term technology lifecycle strategy for IS infrastructure domains.
- Identifies and prioritizes IS infrastructure initiatives.
- Prepares business cases for project funding approval.
- Manages a portfolio of IS Infrastructure projects.
- Develops communication strategy regarding infrastructure upgrade/change plans.
- Analyzes and processes complex IS infrastructure requests.
Requirements
- 2 year Diploma in Computer or Electronics Technology, Computer Science or related field.
- 8 years’ experience related work experience.
- Advanced knowledge of end-user computing, data center, server and virtualization, data storage and backup, networking, telecommunications, collaboration environments, cloud technology and architect, cyber security and peripherals.
- Superior interpersonal and customer service skills.
- Superior written and oral communications and presentation skills.
- Excellent analytical and organizational skills, including the ability to work in a fast-paced, changing environment.
- Competence in the execution of large projects.
- Ability to analyze problems.
- Leadership and management skills.
- Valid Class 5 British Columbia Driver’s license.
Benefits
- Competitive salary
- Short-term Incentive Eligible: No
- Volunteerism encouragement
- Life-long career development support
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