PMO Director leading project teams, portfolio governance, and delivery operations. Foundant builds mission-critical software for foundations, grantmakers, nonprofits, and community organizations.
Responsibilities
Lead, coach, and develop the Project Management team, including performance management, goal setting, and career development
Build and maintain a high-performing PMO culture based on accountability, transparency, and continuous improvement
Partner with the Sr. Director to recruit, onboard, and ramp up new project managers
Scale the partnership business and oversee partner implementation projects
Maintain visibility into the active SOW and enhancement portfolio, tracking milestones, budgets, and project health
Own escalation management for Amber and Red projects
Enforce delivery standards and Project Manager accountability against the Delivery Goal Framework
Own Rocketlane and Salesforce as sources of truth for project delivery data
Drive tooling standards and maintain internal reference and process documentation
Use capacity planning, resource management, and timeline tools to inform resourcing decisions
Partner on cross-functional capacity planning as SOW and RFS volume enters the pipeline
Design, implement, and improve project management processes and methodologies
Lead continuous improvement initiatives based on escalations, scope changes, and timeline variance
Champion Change Request discipline and monitor compliance in monthly portfolio reviews
Collaborate with Implementation, Digital Transformation, Sales, and Customer Success on handoffs and client expectations
Prepare and present portfolio status updates to the Sr. Director and leadership
Translate Rocketlane and Salesforce data into decision-ready reporting
Represent the PMO perspective on capacity, risk, and process in cross-functional discussions
Partner with HR, the Sr. Director, and People leaders on goal-setting, performance reviews, and team development
Requirements
10+ years of experience in project management
5+ years in a people leadership or PMO management role
Track record owning a project manager team and a complex, multi-project portfolio in a SaaS, professional services, or technology implementation environment
Experience building or maturing a PMO function, including standards, governance frameworks, and scalable tooling practices
Previous Agile transformation experience
Ability to manage escalations, navigate client-facing complexity, and coach project managers through high-stakes delivery situations
Bachelor's degree in business administration, Project Management, or related field
PMP, PRINCE2, or equivalent project management certification
Must be legally eligible to work in Canada, USA, or EU
Strong command of Agile, Waterfall, and hybrid project management methodologies
Rocketlane experience or equivalent PSA/project delivery platform strongly preferred
Excellent leadership, coaching, and people development skills
Data-driven decision-making skills, including portfolio dashboards, burn-rate reports, and capacity plans
Clear, structured communication skills for executive-facing reporting
Strong cross-functional collaboration skills
Experience working with Sales, Implementation, and Customer Success counterparts
Experience with Rocketlane or equivalent PSA/professional services automation platform
Experience with Salesforce
Benefits
Competitive salary and benefits
Tuition reimbursements
Lifestyle reimbursements
Bespoke mindfulness initiatives
Bespoke fitness initiatives
Flexible PTO policy
Professional and personal development opportunities
Cross-team collaboration and exposure to diverse ideas, expertise, and projects
Internal mobility and career growth opportunities
Autonomy and responsibility
Employee recognition
Accommodation throughout the interview and employment process
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