About the role

Salesforce Business Analyst serving as point of contact for Salesforce users. Collaborating with business leaders on strategic initiatives within IT Productivity Solutions team.

Responsibilities

Supports users through daily operational support, such as troubleshooting problems, answering system related questions, and providing train-the-trainer training as needed.
Manage enhancement requests and priorities
Manage the configuration, security administration, system updates, and overall functionality of the system including production and non-production environments
Work closely with operations teams to understand business processes, goals, gaps, and opportunities for system enhancements.
Lead or support the implementation of additional Salesforce modules or functionality
Perform ongoing process improvement in working closely with the business stakeholders.
Review requirements, analyse needs and perform recommendations on design, testing and deployment of new functionalities.
Updates and maintains system documentation

5 years of experience in a Salesforce Business Analyst or administrator role
Sandbox development and deployment to production
Experience in end-to-end testing
Data Loader for Salesforce
Salesforce Administrator, Platform App Builder certifications is an asset
Strong knowledge about all Salesforce components and development functionalities
Knowledge of quote to cash business processes
Experience in technical design
Great communication skills