Medical office administrator supporting Felix’s online healthcare platform and healthcare practitioners. Managing clinical files, lab requisitions, virtual consultations, and protected health information.
About the role
- Bilingual Contract Administrator managing company contracts at Fresenius Kabi. Ensuring accurate contract processing and collaboration with internal departments.
Responsibilities
- Maintains all the company contracts in our shared drive and in SAP.
- Manages communication with distributors to ensure accurate contract processing and coordinates contract changes
- Resolves billing/pricing discrepancies in a timely manner
- Resolves Customer Service queries by providing timely and accurate contract and pricing information, as requested
- Updates Supply Chain with volume changes/product additions or deletions
- Maintains Contract Hierarchy databases
- Maintains the customer buying group listing and stock update
- Submits customer product samples as requested by various business units
- Maintains the company price list in SAP with revisions to pricing, additions, or deletions
- Ensures that contracts are renewed in a timely manner by providing a contract expiry reports to the different business units
- Ensures pricing approvals are obtained and documented.
- Generates reports for department manager as required.
- Works as part of a cross-functional team interacting collaboratively with various internal departments and divisions
- Supports the company sales representatives and customers to ensure that all internal and external inquiries/concerns are dealt with in a timely and professional manner
- Supports the development of project contract management plans as appropriate
- Ensures timely communication of complaints to the Quality department and Adverse Drug Reactions to the Vigilance department as per Standard Operating Procedures
Requirements
- Fully Bilingual (English/French)
- Post-Secondary education and/or equivalent experience
- Prior experience in the healthcare or pharmaceutical industry is preferred
Benefits
- Company paid health and dental benefits that start on your first day of employment
- Company matched RRSP program
- Generous vacation plan with one extra day accrual for each year of service
- Paid float days and paid sick days
- Employee assistance program
- Casual office dress code
- Employee recognition program
- Perkopolis & Goodlife Discounts
- Professional growth and development opportunities
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Medical office administrator supporting Felix’s online healthcare platform, which provides on - demand healthcare treatment. Managing practitioner files, lab workflows, consultations, and clinical administration.
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