Senior Customer Success Manager managing strategic client partnerships and optimizing PointClickCare healthcare solutions. Driving C - level engagements across acute and post - acute care markets in Canada.
About the role
- Event production and sponsor success manager for From Day One’s live and virtual conferences. Managing vendors, budgets, logistics, and sponsor deliverables across concurrent events.
Responsibilities
- Run the full production process for assigned conferences from the 180-day milestone through post-event wrap-up
- Lead milestone production meetings
- Create detailed run-of-show schedules and venue layouts
- Manage room capacity against final content and expected attendance
- Manage A/V teams on visual and audio production needs
- Review and manage rental orders and vendor requirements
- Hire and coordinate temporary event staff
- Own vendor contracts across venue, catering, A/V, rentals, video, and photography
- Manage deadlines and certificates of insurance
- Manage catering selections and final guarantees
- Build and maintain event budgets and track costs as scope changes
- Place badge, program, and signage orders
- Coordinate shipping and staff travel
- Produce virtual events on platforms such as Zoom
- Act as point of contact for sponsors on event logistics
- Administer sponsor deliverables, including advance materials, display-item shipping, and presentation media
- Assign sponsor table locations
- Confirm sponsor and speaker registrations against the production plan
- Conduct post-event feedback calls
- Contribute to renewal rates and customer satisfaction scores
Requirements
- 4-year college/university degree at minimum
- Strong academic background
- Minimum of 3 years of full-time, professional post-graduation experience
- Direct experience producing complex events, including corporate or marketing events, executive gatherings, conferences, trade shows, festivals, or arts events
- Accountability for events being successfully delivered
- Experience as a named point of contact for external clients, sponsors, or partners
- Experience working in-house at a corporation at some point in your career, in any function
- Experience managing many concurrent events against fixed deadlines
- Experience owning event budgets and vendor contracts
- Comfort with project management software such as ClickUp, Asana, or Monday as a daily working tool
- Outstanding organizational and time management skills
- Excellent verbal and written communications skills
- Willingness to travel regularly for events
Benefits
- Full-time salaried position
- Opportunities for regular advancement and raises
- Remote work arrangement
- Availability to meet stakeholders in or near the greater Toronto area if requested
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