Quality Assurance Analyst testing software for Computershare’s global customer communications solutions. Validating releases, tracking defects, and supporting a major internal transformation initiative.
About the role
- Software Engineer ensuring quality and reliability of cloud conversation routing engine. Collaborate across teams on automated testing and design improvements for high throughput systems.
Responsibilities
- Own the quality and reliability of a real time routing engine that powers how conversations are matched to agents across a global cloud platform
- Drive end to end quality strategy for a high throughput, event driven routing service, ensuring reliability and accuracy across global deployments
- Design and implement automated testing solutions across REST APIs, event streaming pipelines, in memory data stores, and cloud persistence layers
- Contribute production level Java code to improve system functionality, testability, and overall performance
- Build and maintain comprehensive system and integration tests that validate full conversation routing flows across multiple regions
- Investigate complex system behaviors and resolve defects by analyzing failures across distributed, multi tenant environments
- Influence design decisions by identifying risks early and advocating for scalable, testable architecture
- Collaborate with cross functional teams to standardize testing practices, improve tooling, and drive quality consistency
- Strengthen CI and CD pipelines by integrating robust automated validation and improving feedback loops for engineering teams
Requirements
- 2+ years of professional experience in software development with a strong emphasis on quality engineering
- Proficiency in Java and solid understanding of object oriented design principles
- Experience testing REST APIs through both functional and automated approaches
- Familiarity with CI and CD pipelines such as Jenkins or similar tools
- Working knowledge of event driven systems and messaging platforms such as Kafka
- Experience using testing frameworks such as TestNG or JUnit
- Exposure to cloud platforms such as AWS, including services like DynamoDB, SQS, S3, or EC2
- Proficiency with version control systems such as Git
Benefits
- Comprehensive extended group health coverage
- Generous paid time off, including vacation and personal leave
- Retirement savings program with employer RRSP matching up to a prescribed maximum amount
- Family-friendly benefits, including parental leave top-up and adoption assistance
- Growth and development opportunities through access to learning resources and internal mobility programs
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