Technical Lead for Genesys’ Workday Adaptive Planning system ensuring smooth operation and integrations. Collaborating with stakeholders to enhance system performance and compliance.
Responsibilities
Manage the configuration and maintenance of Genesys’ Adaptive Planning instances
Provide troubleshooting and technical support for end-users, addressing issues related to system performance, data accuracy, and application functionality
Manage integrations between Adaptive Planning and other systems (Workday FINS, HCM), ensuring seamless data flow
Administer user permissions and access controls, ensuring appropriate use that aligns with business roles and IT systems governance
Monitor system performance and health, implementing necessary enhancements to maintain optimal performance
Maintain comprehensive documentation of system configurations, processes, and troubleshooting procedures
Be a subject matter expert and train teammates/business personnel as needed
Create user guides to support effective use of adaptive planning tools and best practices
Ensure systems comply with SOX/ITGC & SDLC standards in both development and support activities
Support system testing (QA / SIT / UAT / E2E / Performance)
Requirements
5+ years of experience in Planning (EPM/CPM) implementations such as Workday Adaptive Planning, Oracle EPBCS, Hyperion Planning, or Anaplan
Experience with Adaptive REST APIs, JavaScript, SQL
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