Principal Software Developer specializing in AI systems at Laivly, developing innovative customer service technology. Mentoring engineers and solving complex challenges in real - world environments.
About the role
- Technical Lead for Genesys’ Workday Adaptive Planning system ensuring smooth operation and integrations. Collaborating with stakeholders to enhance system performance and compliance.
Responsibilities
- Manage the configuration and maintenance of Genesys’ Adaptive Planning instances
- Provide troubleshooting and technical support for end-users, addressing issues related to system performance, data accuracy, and application functionality
- Manage integrations between Adaptive Planning and other systems (Workday FINS, HCM), ensuring seamless data flow
- Administer user permissions and access controls, ensuring appropriate use that aligns with business roles and IT systems governance
- Monitor system performance and health, implementing necessary enhancements to maintain optimal performance
- Maintain comprehensive documentation of system configurations, processes, and troubleshooting procedures
- Be a subject matter expert and train teammates/business personnel as needed
- Create user guides to support effective use of adaptive planning tools and best practices
- Ensure systems comply with SOX/ITGC & SDLC standards in both development and support activities
- Support system testing (QA / SIT / UAT / E2E / Performance)
Requirements
- 5+ years of experience in Planning (EPM/CPM) implementations such as Workday Adaptive Planning, Oracle EPBCS, Hyperion Planning, or Anaplan
- Experience with Adaptive REST APIs, JavaScript, SQL
- Prior experience building/modifying staging tables, custom cloud loaders
- Workday Custom Cloud Data Source (CCDS) experience (building, testing, transforming, and deploying)
- Experience with Workday Data Management, Adaptive integrations to/from different source systems (Workday Financials, HCM, etc.)
- Clear understanding of Workday concepts related to Levels, Attributes, Dimensions, Sheets, and Accounts
- Demonstrated capability to utilize best practices to support Workday Adaptive configurations across different models
- Ability to solve highly complex problems by working with cross-functional teams from IT and business across different regions
- Ability to quickly adapt to changes and manage deadline pressure, ambiguity, and change effectively
- Ability to handle multiple tasks and adapt to changing priorities
- Self-motivated and able to work on critical tasks independently and as a member of a team
- Strong communication and interpersonal skills
Benefits
- Comprehensive extended group health coverage
- Generous paid time off, including vacation and personal leave
- Retirement savings program with employer RRSP matching up to a prescribed maximum amount
- Family-friendly benefits, including parental leave top-up and adoption assistance
- Growth and development opportunities through access to learning resources and internal mobility programs
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