Infection Prevention and Control Manager overseeing infection - risk controls for Clark Builders’ healthcare construction projects. Coordinating ICRAs, containment, inspections, training, and site compliance.
About the role
- Manager, CX leading Engagement Managers, implementations, adoption, and retention for Aleph’s AI-native FP&A platform. Partnering with CFOs and finance teams across the Americas.
Responsibilities
- Lead a vertical within the Customer Experience team
- Lead a team of Engagement Managers while owning a personal book of business
- Drive retention, expansion, adoption, and customer outcomes across the team’s accounts
- Help define onboarding, support, and customer growth processes as the company scales
- Own team performance across net dollar retention, retention, adoption, and expansion
- Hire and onboard Engagement Managers as the team grows
- Lead implementations directly when needed
- Build and refine playbooks for onboarding, account health, business reviews, escalations, and renewal readiness
- Coach Engagement Managers on financial modeling, implementation scoping, and working with CFOs and finance leaders
- Plan team capacity and account coverage
- Partner with Sales on customer handoffs and Product and Engineering as the voice of the customer
- Report team performance, customer trends, and key risks to leadership
Requirements
- Solid track record in FP&A, strategic finance, or private equity, at a sponsor-backed company or on the fund side
- Proven people leadership, including hiring, coaching, and developing top performers
- Advanced modeling skills in Excel or Google Sheets
- Confidence engaging directly with clients, particularly CFOs and controllers
- Deep sense of ownership and independence to thrive on a remote team
- Nice to have: Time at a high-growth startup
- Nice to have: Background running Implementation or Customer Success organizations at a planning, ERP, or other accounting software company
- Nice to have: Accountability for, or contributions to, a retention or NRR target
Benefits
- Equity
- Bonus
- Fully remote in the US
- Flexible hours
- Unlimited PTO
- Regular, in-person retreats
- Provided MacBook Pro or Lenovo
- Fully paid health insurance (US Employees)
- Guideline 401(k) (US Employees)
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Experience level
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Degree requirement
No Education Requirement
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