Infection Prevention and Control Manager overseeing infection - risk controls for Clark Builders’ healthcare construction projects. Coordinating ICRAs, containment, inspections, training, and site compliance.
About the role
- Renewals Manager leading SaaS contract renewals and retention for Planful’s financial performance management platform. Managing customer relationships, negotiations, risk analysis, and renewal forecasting.
Responsibilities
- Manage the entirety of the renewals process, including negotiation and ownership of commercial contracts
- Collaborate with Sales and Customer Success to identify risks and ensure timely renewals
- Analyze usage patterns and customer health metrics to preempt churn risks
- Engage proactively with customers ahead of renewal dates to assess satisfaction, resolve issues, and identify opportunities for growth
- Maintain accurate renewal forecasts using tools like Salesforce and Clari
- Consistently exceed quarterly and annual retention goals
- Create and maintain healthy customer relationships
- Lead the commercial aspect of the renewal process
- Collaborate with Account Managers, Customer Success, and senior leadership to support long-term customer success
Requirements
- Experience managing SaaS or enterprise-software renewals, customer relationships, or commercial negotiations
- Track record of achieving retention, sales, or other commercial targets
- Ability to independently manage complex negotiations and balance customer needs with business objectives
- Strong communication, stakeholder management, and cross-functional collaboration skills
- Sound judgment, ownership, and a proactive approach to identifying and resolving risk
- Comfort working with CRM, forecasting tools, and customer data
- Collaborative mindset and willingness to mentor peers and improve team processes
- Knowledge of finance or FP&A is a plus
Benefits
- 2 Volunteer days per year
- Birthday PTO
- Quarterly company Wellness Days
- 3 months supply of diapers and meal deliveries for the first month of your Maternity/Paternity leave
- Generous parental leave
- Talkspace access and mental health support
- Annual company-wide gatherings held in cities like San Diego, Denver, Palm Springs, and Vegas
- Home office setup
- Monthly wifi and cell phone reimbursements for all employees, in-office or remote
- Employee Resource Groups such as Women of Planful and Parents of Planful
- Support for creating new ERGs and communities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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