About the role

Tech Lead tackling complex customer deployments for Magical’s agentic AI platform. Designing workflows, debugging integrations, improving agent performance, and shaping reusable platform capabilities.

Responsibilities

Lead Magical’s most complex, high-risk, or technically ambiguous customer deployments
Design agentic workflows, write and improve prompts, build integrations, debug failures, analyze system behavior, and ship production solutions
Diagnose issues across customer environments, integrations, agent performance, data quality, and platform behavior
Provide technical leadership across multiple customers and teams
Review solution designs, implementation plans, testing strategies, and production readiness
Coach FDEs and help junior team members develop problem-solving, debugging, and systems-thinking skills
Identify risks, architectural weaknesses, and reliability issues before they become customer-facing problems
Partner with Product and Engineering to distinguish deployment-specific issues from platform-level gaps
Translate recurring customer challenges into reusable platform capabilities, internal tools, reference implementations, and technical standards
Improve testing, observability, debugging, incident response, documentation, and release management practices
Help define the standard for excellent Forward Deployed Engineering at Magical
Report to the Head of Deployments and collaborate with Forward Deployed Engineers, Deployment Strategy, Product, and Engineering

Significant experience in software engineering, Forward Deployed Engineering, solutions engineering, systems integration, implementation engineering, or a similarly hands-on technical role
Experience as a technical lead or senior individual contributor on complex, customer-facing software deployments
Ability to move from understanding customer workflows to debugging integrations, improving agent behavior, and shipping reliable production solutions
Strong problem-solving ability and capacity to create structure in unclear situations
Strong technical judgment, including knowing when to fix an implementation, change architecture, or escalate a platform limitation
Willingness to personally handle difficult implementation and debugging work
Ability to influence and lead engineers without formal management authority
Strong coaching ability
Clear communication with engineers, deployment teams, and customer stakeholders
Deep care for production reliability, testing, observability, and root-cause resolution
Curiosity about AI agents, prompting, automation, and multi-agent systems
Strong bias toward action and a “show, don’t tell” approach
High agency, prioritization, decision-making, and self-unblocking ability
Comfort working in early-stage environments where the technical playbook is still being created
Located in Toronto or willing to relocate
A science, engineering, or similarly technical educational background is helpful, but not required

Competitive compensation
Meaningful equity
Unlimited PTO
Team offsites, with past trips including Iceland, Lisbon, Cancún, and Costa Rica
Modern technical stack and access to leading AI tools
Significant influence over Magical’s product, platform, and deployment practices
Opportunity to work at the frontier of agentic AI and multi-agent systems