Technical Support Specialist supporting Greenhouse customers through email, chat, and video. Troubleshooting hiring - platform issues and guiding product improvements.
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Technical Support Specialist – LED Lighting Controls, DMX/Pixel
Posted last week
About the role
- Technical support specialist troubleshooting DMX, pixel data, and low-voltage issues for a Canadian LED manufacturer. Creating AutoCAD wiring diagrams and costed lighting bills of materials remotely.
Responsibilities
- Take technical support calls and emails from electricians and installers during the support window
- Diagnose pixel data problems, DMX addressing, voltage drop, controller setup, and warranty issues
- Document fixes in knowledge-base articles, checklists, and short videos
- Produce wiring diagrams and fixture layouts in AutoCAD from the design lead's markups
- Build costed bills of materials for wiring diagrams and fixture layouts
- Own the support line and contribute fixes to the company's playbook
Requirements
- 2+ years in technical support, field service or commissioning for LED lighting, lighting controls, AV or similar low-voltage electronics
- Working knowledge of DMX512 addressing and topology, SPI pixel basics, and low-voltage DC power, including voltage drop, power injection, and PSU sizing
- AutoCAD proficiency sufficient to turn a markup into a clean electrical schematic
- Clear, confident phone manner
- Availability for a live phone screen
- Daily use of AI tools in your work
- Full availability 9:00 AM to 6:00 PM Eastern, Monday to Friday
- Legally able to work in the US or Canada
- Nice to have: hands-on experience with Advatek, Falcon, PixLite, ENTTEC, Pharos or Madrix
- Nice to have: experience with RMA or warranty processes
- Nice to have: Elfsquad, Business Central or a similar CPQ/ERP
- Nice to have: electrical or electronics technology diploma
- Cover letter must begin with the word PIXEL
- Application must include a link to a 2-minute video explaining voltage drop on a 12V LED run to an electrician unfamiliar with the term
- Application must include one wiring diagram or schematic drawn by the applicant
Benefits
- Full-time remote work
- Fixed daytime schedule, 9:00 AM to 6:00 PM Eastern, Monday to Friday
- No on-call requirement
- Direct work with the design lead on architectural, signage, and entertainment lighting projects across North America
- Small team with no management layers
- Ownership of the support line
- Fixes become part of the company's playbook
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