Customer Success Associate analyzing vehicle reimbursement programs for Cardata. Preparing reports, audits, and insights that support customer reviews, renewals, and expansions.
About the role
- Customer Success Manager supporting GoodTime’s Small Business and Mid-Market customers. Driving adoption, retention, and expansions for AI-powered interview scheduling automation.
Responsibilities
- Partner directly with Small Business and Mid-Market customers to support their recruiting operations
- Make it easy for customers to love GoodTime and ensure customers feel heard and taken care of
- Stand up success plans
- Design and deliver EBRs/QBRs
- Facilitate product adoption and enablement
- Communicate customer needs to Product & Engineering teams
- Collaborate to drive renewals and expansions
- Build exceptional relationships and intimately understand customer processes and challenges to influence workflows
- Build strong executive-level relationships to increase product adoption and customer sentiment and drive retention
- Analyze customer product usage data to recommend features, settings, or modules
- Build customer strategies and success playbooks and monitor results
- Maintain expert technical and workflow understanding of the GoodTime product suite
- Understand the talent acquisition industry to identify opportunities and connect customer challenges with solutions
- Work cross-functionally to deliver an exceptional customer experience
- Travel approximately 10%
Requirements
- 4+ years of experience in Customer Success Management or Customer Onboarding with complex software solutions
- 3+ years of experience conducting QBRs
- Recruiting, ATS and/or HR Technology is highly preferred
- Superior communication, presentation, and interpersonal skills
- Self-motivated individual that thrives in a dynamic, fast-paced, small team environment that is capable and willing to wear multiple hats
- Someone who finds solutions to problems without being given all the answers
- Ability to effectively partner cross functionally with engineering, product, sales, marketing, etc.
- Bachelor’s degree or equivalent experience
- No 3rd Party Agency/Recruiters will be considered
Benefits
- Remote first culture
- Health, Dental, and Short-term Disability plans, with generous employer contribution
- Flexible time off
- 8 week Parental Leave (including adoption placement)
- $500 home office reimbursement
- Up to $500 towards self-selected learning and development
- Pre-IPO Stock Options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Customer Success Operations Specialist enabling customer - facing teams at Cardata, which automates vehicle reimbursement programs. Creating training, communications and resources that drive product adoption.
Customer Success Manager managing strategic accounts, renewals, and expansion for Certn’s background - check platform. Driving retention, customer advocacy, and B2B revenue growth remotely across Canada.
HubSpot CRM and CMS Specialist managing CRM automation and CMS website launches. Supporting APPLY’s agentic customer - experience solutions for major consumer and entertainment brands.
Customer Success Manager owning onboarding, retention, and expansion for Burq’s merchant and enterprise delivery logistics partners. Using AI tools, account metrics, and cross - functional coordination to drive customer growth.
Customer Success Manager owning strategic relationships and service outcomes for CDW’s Canadian technology clients. Coordinating governance, delivery, KPIs, and growth across service teams.
Customer Success Coordinator managing onboarding, training, and retention for Fundica’s AI - powered funding workflow platform. Supporting client growth across Canada and the US.
Coordonnateur succès client chez Fundica, plateforme IA de financement sous licence aux institutions financières, gouvernements et conseillers. Gestion de l’intégration, formation et fidélisation des clients.
Customer Success Manager owning onboarding, renewals, and expansion for Appear’s AI - search visibility platform. Connecting customer data to commercial outcomes and growth.
CRM Campaign Coordinator delivering email, app, SMS, and push campaigns for Shell’s energy and mobility business. Coordinating customer journeys, approvals, QA, reporting, and A/B testing.