IT Services Manager ensuring operational tech support and security for retail expansion at Bailey Nelson. Leading a small team and managing vendor relationships in a high - paced environment.
About the role
- Support Technician providing technical assistance to clients in Sherbrooke. Responsible for technical support, diagnostics, and problem-solving in various environments.
Responsibilities
- Provide technical support to clients in the Sherbrooke area, both remotely and on-site
- Work in varied environments and resolve practical, day-to-day issues
- Travel to clients' sites to perform technical interventions
- Diagnose and resolve issues related to workstations, networks, and infrastructure
- Install, configure, and maintain various equipment and systems
- Deliver thorough, professional customer service, including follow-ups
- Contribute to the continuous improvement of clients' technology environments
- Identify optimization opportunities and propose appropriate solutions
Requirements
- Hold a college diploma (DEC), vocational diploma (DEP) in IT support, or other relevant training
- Have experience in technical support, ideally in an SMB environment
- Hold a valid driver's license and be able to travel to clients' sites
- Own a vehicle (mileage reimbursement provided)
- Demonstrate autonomy, attention to detail, and good organizational skills
- Have an excellent customer-focused approach and strong communication skills
- Mid-level profile with approximately 3 years of experience in IT support
Benefits
- Permanent full-time position, 40 hours per week
- Flexible schedule that supports work–life balance
- Hybrid work model (approximately 50% on the road and 50% remote)
- Competitive salary based on experience
- Monthly allowance for mobile phone and internet
- Travel reimbursement
- Three weeks of vacation
- Group insurance (dental optional)
- Group RRSP with employer contribution
- Training budget and certification reimbursement
- Allowance for home-office ergonomics
- Team activities and a friendly work environment
Job title
Job type
Experience level
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