About the role

Support Technician providing technical assistance to clients in Sherbrooke. Responsible for technical support, diagnostics, and problem-solving in various environments.

Responsibilities

Provide technical support to clients in the Sherbrooke area, both remotely and on-site
Work in varied environments and resolve practical, day-to-day issues
Travel to clients' sites to perform technical interventions
Diagnose and resolve issues related to workstations, networks, and infrastructure
Install, configure, and maintain various equipment and systems
Deliver thorough, professional customer service, including follow-ups
Contribute to the continuous improvement of clients' technology environments
Identify optimization opportunities and propose appropriate solutions

Hold a college diploma (DEC), vocational diploma (DEP) in IT support, or other relevant training
Have experience in technical support, ideally in an SMB environment
Hold a valid driver's license and be able to travel to clients' sites
Own a vehicle (mileage reimbursement provided)
Demonstrate autonomy, attention to detail, and good organizational skills
Have an excellent customer-focused approach and strong communication skills
Mid-level profile with approximately 3 years of experience in IT support