Retail CSR at Park Insurance providing personal lines insurance in Burnaby. Responsible for sales, customer service, and insurance evaluation duties.
About the role
- Service Technician responsible for high-quality maintenance of snow removal equipment in Ontario. Join Alamo Group's Snow & Ice Canada team, specializing in heavy equipment solutions.
Responsibilities
- Diagnose and repair mechanical, hydraulic, electrical, and electronic control systems on mobile heavy equipment.
- Perform preventive and corrective maintenance at customer locations and within our service shop.
- Conduct post-repair inspections, calibrations, and full functional testing before equipment release.
- Document all repairs, findings, and corrective actions using internal digital systems.
- Ensure all activities comply with strict health, safety, and environmental policies.
- Provide professional, clear explanations of technical findings and service recommendations to clients.
- Respond to urgent service calls and equipment breakdowns during peak operational periods (including seasonal overtime).
- Provide on-site support at municipal yards, job sites, and customer depots.
- Maintain a clean, organized, and fully equipped mobile service vehicle.
- Accurately record labor hours, parts usage, and diagnosis details in the work order system.
- Assist in warranty assessments by providing root-cause documentation and photographic evidence.
- Track and communicate recurring field failure trends to the Engineering and Product Support teams.
- Coordinate daily with the Service Coordinator and Parts team to ensure timely job completion.
- Participate in OEM training and internal updates to stay current with new models and technologies.
- Support the onboarding and technical development of junior technicians.
Requirements
- 310T Certification: Highly preferred (Strong Asset).
- Welding Certification: Strong asset.
- Technical Literacy: Ability to read and interpret complex mechanical, electrical, and hydraulic schematics.
- Experience: 5+ years of experience in the repair and maintenance of medium/heavy-duty trucks or heavy equipment.
- Systems Knowledge: Hands-on expertise with hydraulic, pneumatic, and electrical systems.
- Strong attention to detail and a commitment to "right-first-time" quality.
- Ability to work independently while collaborating effectively with the wider technical team.
- Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment.
- A positive attitude, strong work ethic, and a desire for continuous learning.
- Flexibility to travel for field service or support production as business needs require (occasional after-hours or weekend work may be required during peak season).
Benefits
- Group insurance plan
- Group RRSP with a 3% annual employer contribution
- Earn up to $2,000 per year for successful hires
- Employee Assistance Program (EAP) and telemedicine service
- Access to continuous training and genuine opportunities for career advancement
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