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Bilingual Member Experience Representative
Posted last month
About the role
- Bilingual Member Experience Representative at GroupHEALTH engaging with Plan Members through various communication channels. Managing customer experiences regarding benefits coverage and claim submissions.
Responsibilities
- Interact with Plan Members and their chosen dental and paramedical healthcare providers via phone, email, and online chat
- Create engaging and efficient customer experiences
- Discuss the details of benefits plan coverage and the status of claim submissions
Requirements
- 1+ years of experience in a customer facing role
- Call center or customer service experience is a strong asset
- Excellent communicator in a corporate setting
- Strong listener and team player
- Tech savvy with advanced software use
Benefits
- Generous paid time off
- Extended health and dental benefits
- RRSP matching
- Flexible work options
- Wellness support, including comprehensive mental health resources
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