Patient Service Coordinator at BioScript overseeing patient enrollment and customer interactions. Driving patient satisfaction through efficient handling of inquiries and coordination of care.
GS
Bilingual Member Experience Representative
Posted yesterday
About the role
- Bilingual Member Experience Representative at GroupHEALTH engaging with Plan Members through various communication channels. Managing customer experiences regarding benefits coverage and claim submissions.
Responsibilities
- Interact with Plan Members and their chosen dental and paramedical healthcare providers via phone, email, and online chat
- Create engaging and efficient customer experiences
- Discuss the details of benefits plan coverage and the status of claim submissions
Requirements
- 1+ years of experience in a customer facing role
- Call center or customer service experience is a strong asset
- Excellent communicator in a corporate setting
- Strong listener and team player
- Tech savvy with advanced software use
Benefits
- Generous paid time off
- Extended health and dental benefits
- RRSP matching
- Flexible work options
- Wellness support, including comprehensive mental health resources
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