Technical Support Team Lead guiding six specialists for a 24/7 B2B SaaS platform serving hospitality and transportation operations. Owning escalations, KPIs, incidents, and support tooling.
About the role
- Administrative and financial support analyst for Public Works in Hamilton, Ontario. Responsibilities include data analysis, program evaluation, and financial reporting.
Responsibilities
- Provides administrative and financial support for the program
- Monitors, evaluates, and reports on various programs
- Collects and analyses data; prepares reports
- Assists in the design and compilation of data into reports
- Participates in continuous improvement initiatives
- Oversees accounts receivable work orders
- Acts as a liaison on accounts receivable issues
- Prepares training and presentation materials
- Assists with monitoring and reporting of KPIs
- Maintains accurate records
- Liaises with management and outside contractors
- Records, transcribes, and maintains minutes of meetings
Requirements
- Proven experience in business operations
- Two-Year College Diploma in Business Administration or related discipline
- Previous administrative experience in a customer service capacity
- Basic accounting and financial reporting knowledge
- Knowledge of computer applications in a Windows environment
- Ability to input data accurately
- Excellent people skills with an emphasis on customer service
- Experience explaining regulations and by-laws
- Effective verbal and written communication skills
- Ability to work independently and as part of a team
- Valid Ontario "G" license with access to a personal vehicle
Benefits
- Health and Safety Policies and Practices
- Equal opportunity employer
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