Senior Consultant helping Electric Mind transform Canadian wealth management operations. Advising banks and dealers from strategy through implementation.
About the role
- Technical Consultant managing Cayenta ERP and customer information system environments for a utility and public-sector software provider. Supporting databases, systems, Azure infrastructure, troubleshooting, and managed services operations.
Responsibilities
- Manage multiple Cayenta ERP and/or Customer Information System environments simultaneously.
- Perform SQL Server database administration and support environments that may include Oracle.
- Perform system administration for customer application and infrastructure environments.
- Monitor customer environments and proactively address availability, reliability, security, and performance issues.
- Troubleshoot technical issues, identify root causes, and coordinate resolution across teams.
- Manage technical work through ticketing systems and maintain clear updates.
- Perform product releases, patching, updates, configuration changes, and maintenance.
- Build understanding of assigned customer environments, configurations, dependencies, and operational requirements.
- Identify recurring problems and improve processes through automation, monitoring, or documentation.
- Build long-term customer relationships and communicate technical information clearly.
- Prepare and deliver customer reporting on environment health, maintenance, risks, and activities.
- Participate in the 24x7 on-call rotation and scheduled evening or weekend maintenance activities when required.
- Help administer highly available Azure infrastructure, including Linux and Windows virtual machines and Azure services.
- Support Azure databases, storage, networking, security, Key Vault, Microsoft Entra ID, and single sign-on.
- Develop scripts and automation for deployment, monitoring, administration, and maintenance.
- Support disaster recovery planning, testing, and execution for Azure environments.
- Manage user access, permissions, authentication, and password management.
- Create and improve technical documentation, runbooks, troubleshooting guides, and procedures.
- Participate in knowledge transfer, training, internal improvement projects, and cross-team issue resolution.
- Use AI tools responsibly for investigation, research, scripting, documentation, and automation.
Requirements
- 3+ years of experience in technical support, system administration, managed services, infrastructure, database administration, or a related technical role; equivalent education and experience will also be considered.
- Experience with or strong working knowledge of Microsoft SQL Server.
- Working knowledge of system administration concepts in Windows and/or Linux environments.
- Some experience with or knowledge of Microsoft Azure.
- Strong analytical and troubleshooting skills.
- Ability to investigate technical problems independently and work through unfamiliar issues.
- Curiosity and desire to understand root causes.
- Ability to work independently with minimal supervision and collaborate or escalate appropriately.
- Strong customer-service mindset and ability to develop trusted customer relationships.
- Ability to balance multiple customer environments, priorities, and deadlines.
- Experience with Apache Tomcat, including configuration, hardening, and SSL certificates.
- Strong written and verbal communication skills.
- Strong time-management and organizational skills.
- Experience using Jira, TeamSupport, or comparable ticketing/work-management systems.
- Willingness to participate in weekend schedules or alternative workweeks, including Tuesday-Saturday or Sunday-Thursday schedules.
- Willingness to participate in an on-call rotation.
- Commitment to continuous learning, documentation, knowledge sharing, and improvement.
- Comfort responsibly using AI-assisted tools.
- Certifications such as CompTIA A+, Network+, Security+, Microsoft AZ-104, or AZ-305 are a plus.
Benefits
- 3 weeks’ vacation and 5 personal days
- Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
- Employee stock ownership
- RRSP/401k matching programs
- Lifestyle rewards
- Remote work
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Wealth management consultant helping Electric Mind’s advisory and digital engineering firm transform Canadian banks and dealers. Bridging strategy, operations, platforms, and delivery across the wealth value chain.
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