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About the role
- Regional Resuscitation Program Specialist advancing emergency cardiovascular care and training throughout Canada. Managing relationships and program quality to ensure effective resuscitation training delivery.
Responsibilities
- Play a critical role in bringing knowledge of network and programs to advance relationships and deepen engagement with diverse network of instructors, training institutions/organizations and other stakeholders
- Support Heart & Stroke’s mission to advance and enhance emergency cardiovascular care and first aid training and education throughout Canada
- Manage relationships with instructors and partners, ensuring program quality and compliance, and helping grow and strengthen the network
- Use data, reporting, and stakeholder feedback to monitor performance, inform decisions, and support continuous improvement
- Collaborate with internal teams to ensure open dialog and an exchange of information takes place and act as a liaison between the training network and the team
- Uphold guidelines by enforcing compliance with policies and standards and may represent Heart & Stroke at provincial meetings, events, conferences and other activities as appropriate
- Build and maintain strong, effective relationships with regional partners to ensure successful adoption, delivery, and sustainability of resuscitation programs
- Identify business development opportunities with new and existing regional partners
- Deepen understanding of constituents through effective research & documentation to identify, track and quantify new opportunities
- Receive, assess, document, and support resolution of program quality issues, complaints, and escalations through the Resuscitation Support Centre
- Actively steward high value and high-performing instructors and organizations within market segments to support engagement, advocacy, and retention
Requirements
- Degree, diploma or certificate program in business, health science or a related field
- An equivalent combination of education and experience will be considered
- Certificate/training in adult education an asset
- 3+ years experience in project/program management, relationship management, customer service or business development/ corporate sales
- Heart & Stroke Instructor certification and/or other agency instructional experience an asset
- Knowledge of provincial healthcare systems and resuscitation training agencies would be an asset
- Experience working in the health care field would be an asset
- Experience in the not-for-profit sector would be an asset
- A professional and exceptional customer first and first call resolution approach
- Exceptional organizational skills and strong attention to detail
- Demonstrated high level of initiative, resourcefulness and ability to self-direct with minimal supervision
- Ability to effectively promote opportunities and partnerships
- High level of ownership and accountability to goals, teamwork and following best practices
- Excellent interpersonal and communication skills (both written and verbal) with the talent for communicating in a mature and professional manner
- Strong internal collaboration experience in matrixed, remote teams.
- Ability to influence without authority and demonstrate comfort operating in evolving or ambiguous environments
- Experience navigating challenging or sensitive stakeholder conversations
- Demonstrated judgment and critical thinking in applying standards, assessing risk, and resolving issues
- Risk identification and mitigation (quality, compliance, reputational)
- Prioritization of tasks across competing regional demands
- Demonstrated working knowledge and skill in the Microsoft Office Suite
- Experience with Salesforce or other CRM applications to translate data into insights, recommendations, and actions
- Continuous improvement mindset
- Comfort using digital and AI‑enabled tools to improve efficiency and quality of work outputs
- Understanding of provincial and national health systems, an asset
- Knowledge of basic medical terminology and life support equipment, an asset
- French/English bilingual, an asset
Benefits
- Generous paid time-off package including vacation days, personal days, wellness days, and paid company-wide closure between December 25 and January 1
- Competitive health, medical, dental and vision benefits
- Life insurance
- Disability benefits
- Employee assistance program (EAP)
- Defined contribution pension plan with employer matching
- Flexible hybrid working model
- Reimbursement for mobile phones and home office setup
- Opportunities for professional development
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