Client Advisor role at RBC assisting clients with banking needs and engagement. Position involves client education and problem resolution.
About the role
- Remote Bilingual Automotive Service Advisor providing technical support for automotive repairs. Collaborating with teams and maintaining performance metrics while working from home.
Responsibilities
- Collaborate with internal teams and provide technical support grounded in real-world automotive mechanical experience.
- Assess the necessity, scope, and accuracy of recommended repairs based on industry standards and hands-on experience.
- Ensure repair and maintenance work is performed appropriately and priced fairly.
- Identify opportunities for cost savings through technical review and, when appropriate, negotiate repairs; document all savings realized.
- Ensure preventative maintenance schedules are technically sound and consistently followed.
- Maintain individual performance metrics at or above established goals.
- Contribute positively to team morale and demonstrate professionalism in all interactions.
- Adapt to operational changes while remaining calm, professional, and solution-focused under pressure.
- Maintain a professional image, strong work ethic, and accountability in a fully remote environment.
Requirements
- Valid mechanic’s license 310S or 310T
- Fully Bilingual - English/French
- 5+ years of hands-on experience in automotive or truck repair
- 5+ years relevant experience in a contact center setting (Asset)
- Post-Secondary Education (i.e. College diploma, Certificate, or Apprenticeship) (Asset)
- Proficient in MS Office Programs specifically Outlook, Word, Excel, and PowerPoint. (Asset)
- ASE certification or willing to obtain within established timeline set by ARI.
Benefits
- competitive pay and bonus
- health, dental and life insurance
- 100% tuition reimbursement based on grade performance
- Group RRSP
- on the job training and development
- much more
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