Field Service Technician installing, repairing, and maintaining banking and retail technology for Diebold Nixdorf. Troubleshooting equipment and training customers across an assigned service territory.
About the role
- Field Service Technician with Sandvik Mining performing maintenance on Battery Electric mining equipment and components. Responsible for troubleshooting, repair, and commissioning at customer sites across Western Canada.
Responsibilities
- Maintenance and servicing of equipment.
- Planning for correct tools and parts required to perform tasks, according to all work procedures.
- Commissioning of products that includes pre-delivery inspections and hot (operational and at customer site) commissioning.
- Conduct root cause analysis (RCA) to identify and solve common problems, as a first line support.
- Identify components, understand basic functionality, and conduct maintenance and repair work accordingly. This includes the provision of preventive and cost-efficient repairs.
- Support the customer’s product/equipment/processes by suggesting possible improvements. (According to sales area requirements.)
- Uses knowledge and experience to solve standard problems for customers.
- Understands system functionality and interactions of hydraulics/mechanics/electric/automation/pneumatics/materials.
- Complete maintenance reports for internal and external stakeholders e.g., report and document on maintenance and/or repairs completed.
- Obtain customer authorization to invoice.
- Occasionally collect technical feedback in the Sales Area (inputted into Database).
- Assign simple tasks to junior staff and guide them in their completion.
- Coach customer technicians on basic servicing and maintenance principles.
- Ensure that all routine work procedures (using the tools provided), are carried out according to safety standards.
- Complies with Sandvik Mining and Rock Technology safety policies and applicable government, customer or industry regulations or requirements.
- Responsibility to identify and report any unsafe work habits, workplace incidents and/or near misses.
- Perform risk assessments (“Take Five”) prior to each task.
- Maintains hand tools and equipment to ensure safe operation.
- Maintains orderly work area and ensures housekeeping requirements are met.
- Attend Environmental, Health and Safety related trainings.
- Wear the required personal protective equipment (PPE) assigned for each task.
Requirements
- Diploma in a Mechanical/Electrical Field and Red Seal Heavy Duty Mechanic/Industrial Mechanic(Millwright) License
- At least 3 years related experience with mining equipment is considered an asset
- Previous experience with Sandvik equipment would be an asset
- Excellent proficiency in reading schematics
- Demonstrated ability to diagnose, troubleshoot and repair mechanical issues with mining equipment
- Strong written and verbal communication skills
- Computer literacy (MS Office)
- Valid driver’s license and willingness to travel to local mine sites and across Western Canada as required
- Ability and willingness to work varied shifts (as required)
- Must be legally eligible to work in Canada
- Candidates must be open to traveling for training. The training may take place in Europe and last up to 4-6 months.
- The candidate should have experience working with underground mining equipment, with a particular preference for expertise in mechanical cutting products used in mining operations.
Benefits
- Paid Travel Time
- Ample opportunity for overtime that is paid as per provincial standards
- Tool reimbursement program
- A comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits
- Paid training and development opportunities
- Support from an experienced network of technicians across the globe
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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