AI Controls Solutions Engineer deploying Phaidra’s reinforcement - learning control systems for industrial automation. Configuring, commissioning, and supporting HVAC solutions for enterprise data centers.
About the role
- Strategic Solutions Consultant at Hootsuite enhancing client engagement through technical and subject matter expertise. Collaborating with teams to deliver tailored solutions that connect clients with their audiences.
Responsibilities
- Partner with Sales and Success teams to plan opportunity and account strategy, establishing Hootsuite as the solution and partner of choice and contributing to personal, sub-regional and regional targets.
- Contribute to the creation of successful proposals by answering questions about our solutions and how they fit with customer requirements.
- Lead discovery sessions with practitioners and team leaders to uncover key requirements, challenges and opportunities in their organization.
- Deliver concise, compelling, value-based presentations and product demos, typically up to social media leader level.
- Use creative tools and techniques such as storytelling, whiteboarding and multimedia to present solutions in a compelling, simple and memorable manner.
- Manage trials with customers and prospects to help them see the value of Hootsuite as a partner.
- Facilitate and co-facilitate customer workshops to surface the deeper business value of our partnership.
- Act as a trusted advisor to social practitioners and team leads on social strategy and the product mix that will best support their strategy.
- Share and document learnings from experiences, training and external sources with the regional Value & Solutions team to improve value delivery and customer adoption.
- Enable counterparts in Sales and Success on our product and ecosystem during onboarding programmes and when warranted by major product releases.
Requirements
- Ample experience in Solutions Consulting or social/agency experience.
- College or university degree/diploma (or have equivalent industry experience).
- An aptitude for explaining how solutions work, why people need them, and the business value they will provide.
- Industry knowledge in one or more of our key markets (Financial Services, Government, Higher Ed, Travel/Hospitality/Tourism, Healthcare) is desirable.
- Understands and can articulate our most common social use cases in marketing, social selling, advocacy and service.
- Knowledge of related technologies outside of our ecosystem such as media production, adtech, martech.
- Experience in communicating project plans to potential customers.
- Experience of solution selling and consultative selling approaches.
- Clear, concise, and creative presentation skills with competence in storytelling, and the ability to focus on the business value of the solution.
- Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs.
- Creativity and Innovation: Seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions.
- Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
- Decision Making: Consistently chooses the best course of action (from a number of alternatives) to address business problems and/or opportunities.
- Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action.
- Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems.
- Resilience, Tolerance for Change/Ambiguity: Can effectively cope with change, finding ways to advance work and projects.
- Self Development: Is personally committed to, and actively works to continuously improve.
Benefits
- Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
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