Senior Platform Engineer building scalable backend and cloud infrastructure for ExaCare’s AI - powered post - acute care platform. Improving reliability, developer velocity, and healthcare admission workflows.
About the role
- Software Engineer designing and enhancing post-booking systems for Hopper's customer experience. Collaborating with multiple cross-functional teams to deliver intelligent customer service solutions.
Responsibilities
- Design, develop and improve backend and/or full-stack systems that power HTS Assist, internal agent tools, and customer self-service journeys
- Build scalable APIs, microservices, and orchestration logic supporting complex post-booking journeys across AI, chat, voice, and web channels
- Collaborate with product, design, AI, and operations teams to deliver features that improve customer experience and agent efficiency
- Integrate external systems (telephony, CRM, identity management, booking platforms) for internal use cases and partner deployments
- Own features end-to-end: technical design, implementation, testing, deployment, monitoring, and iteration
- Contribute to architecture decisions, code reviews, reliability improvements, and engineering best practices
- Analyze system performance and user behavior to identify opportunities for automation, optimization, and cost reduction
Requirements
- 6+ years of software engineering experience, ideally building large-scale distributed systems or customer-facing applications
- Strong technical expertise in modern frontend and backend development, distributed systems, APIs, and cloud infrastructure
- Experience designing, developing, and maintaining REST APIs, microservices, or event-driven systems
- Experience with databases (PostgreSQL, MySQL, NoSQL) and cloud platforms (AWS, GCP, or equivalent)
- Ability to decompose complex problems, make pragmatic trade-offs, and deliver iteratively
- Excellent communication skills and comfortable collaborating with cross-functional teams
- This role requires fluency in French and English.
Benefits
- Health & wellness
- Flexible hours
- Global team events
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