About the role

Software Engineer designing and enhancing post-booking systems for Hopper's customer experience. Collaborating with multiple cross-functional teams to deliver intelligent customer service solutions.

Responsibilities

Design, develop and improve backend and/or full-stack systems that power HTS Assist, internal agent tools, and customer self-service journeys
Build scalable APIs, microservices, and orchestration logic supporting complex post-booking journeys across AI, chat, voice, and web channels
Collaborate with product, design, AI, and operations teams to deliver features that improve customer experience and agent efficiency
Integrate external systems (telephony, CRM, identity management, booking platforms) for internal use cases and partner deployments
Own features end-to-end: technical design, implementation, testing, deployment, monitoring, and iteration
Contribute to architecture decisions, code reviews, reliability improvements, and engineering best practices
Analyze system performance and user behavior to identify opportunities for automation, optimization, and cost reduction

6+ years of software engineering experience, ideally building large-scale distributed systems or customer-facing applications
Strong technical expertise in modern frontend and backend development, distributed systems, APIs, and cloud infrastructure
Experience designing, developing, and maintaining REST APIs, microservices, or event-driven systems
Experience with databases (PostgreSQL, MySQL, NoSQL) and cloud platforms (AWS, GCP, or equivalent)
Ability to decompose complex problems, make pragmatic trade-offs, and deliver iteratively
Excellent communication skills and comfortable collaborating with cross-functional teams
This role requires fluency in French and English.