Technical Support Agent managing the caisse's computer systems and providing technological support to users. Responsible for administration, maintenance, and user training regarding IT systems.
About the role
- Provide technical support for Hyundai vehicles to Dealer Network resolving issues timely. Ensure dealership technicians receive appropriate advice on repairs and diagnose technical hardware and software issues.
Responsibilities
- Respond to dealership requests for technical assistance via phone or electronically
- Advise dealership technicians on appropriate repair actions
- Diagnose and resolve technical hardware and software issues
- Research questions using available information resources
- Follow standard help desk procedures
- Log all help desk interactions
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Stay current with vehicle systems information, changes and updates
- Document and escalate emerging quality issues from the field
Requirements
- 5 - 7 years of relevant experience in the same or similar positions.
- Completion of a secondary school diploma and college, e.g., diploma / certificate / trade license ... or an equivalent combination of experience and education.
- Excellent Automotive Technical skills
- Knowledge of vehicle diagnostic methods and equipment
- Advanced knowledge and understanding of automotive electrical systems, including in-depth experience with vehicle networks (CAN, LIN bus) as well as experience with BEV systems
- Automotive Master Technician (or equivalent)
- Experience with teaching/coaching technical aptitudes
- Knowledge and experience of customer service practices
Benefits
- Award Winning Work Culture
- Health Benefits Start Day One
- Car Leasing Program
- Flexible start times
- RRSP Matching
- Maternity and Parental Leave Top-Up
- Career Development and Mentoring Program
- Tuition Reimbursement Support
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