About the role

Provide technical support for Hyundai vehicles to Dealer Network resolving issues timely. Ensure dealership technicians receive appropriate advice on repairs and diagnose technical hardware and software issues.

Responsibilities

Respond to dealership requests for technical assistance via phone or electronically
Advise dealership technicians on appropriate repair actions
Diagnose and resolve technical hardware and software issues
Research questions using available information resources
Follow standard help desk procedures
Log all help desk interactions
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Stay current with vehicle systems information, changes and updates
Document and escalate emerging quality issues from the field

5 - 7 years of relevant experience in the same or similar positions.
Completion of a secondary school diploma and college, e.g., diploma / certificate / trade license ... or an equivalent combination of experience and education.
Excellent Automotive Technical skills
Knowledge of vehicle diagnostic methods and equipment
Advanced knowledge and understanding of automotive electrical systems, including in-depth experience with vehicle networks (CAN, LIN bus) as well as experience with BEV systems
Automotive Master Technician (or equivalent)
Experience with teaching/coaching technical aptitudes
Knowledge and experience of customer service practices