Technical Support Specialist providing hands - on telecom support and client issue resolution at Pathway Communications in a hybrid setting.
IC
Computer User Support Technician – 1-Year Contract
Posted 3 months ago
About the role
- Computer User Support Technician responsible for maintaining computer systems at InnPower in a hybrid work environment. Supporting employees with IT services and troubleshooting issues.
Responsibilities
- Assist with requests for information technology services, repair or support requests, complaints, and inquiries.
- Document user calls issue resolution, and related processes and procedures.
- Answer questions or resolve computer problems for clients in person, via telephone, or from a remote location.
- Recommend changes or updates in programming, documentation, and training to address system deficiencies and user needs.
- Support common business and productivity software.
- Develop and assist in maintaining required technical documentation and knowledge base.
- Provide support to team members to ensure optimal functioning of all Information Systems.
- Make recommendations to other team members on various aspects of the IT operation to improve reliability and efficiency.
- Ensure confidentiality of customer information and company information.
- Verify functionality of hardware and software components.
- Liaise with third party hardware and software support personnel as required.
- Other duties as assigned.
Requirements
- 3-year diploma in Computer Systems Technology or equivalent.
- 2+ years’ experience in computer networks.
- 2+ years’ experience of current operating systems.
- Strong sense of discretion and confidentiality required.
- Understanding of IT principles including Service Management.
- Experience with troubleshooting hardware and software problems (Servers, PC, Client Server, Windows 11, Microsoft 365 etc.).
- Good understanding of networking and network security.
- Strong arithmetic and data analysis ability.
- Working knowledge of Microsoft Windows, Active Directory, SQL Server and cloud applications.
- Excellent attention to detail and multi-tasking ability.
- Passion for assisting others and problem-solving.
- Capable of working independently, or collaboratively on a team.
Benefits
- Excellent pension program!
- Employee Assistance Program for mental health & wellbeing!
- Flexible company that offers hybrid work!
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