Senior Business Program Analyst responsible for digital tools design and execution at TD in Canada. Collaborating with business and technology stakeholders to enhance Commercial Banking colleague capabilities.
About the role
- Program Manager II role managing cross-functional programs at Instacart. Focus on strategic execution and collaboration across various commercial teams.
Responsibilities
- Support Systems-Level Programs: Project & Program Management
- Contribute to programs that span multiple systems, including: Developing of project plan and documentation as well as supporting cross functional work streams to ensure success of key business objectives
- Flagging risk identification, dependency tracking, issue identification and change management on projects and programs
- Utilizing AI tools, especially Claude and Gemini, and having a strong understanding on how to apply them to program management workflows, including synthesis, documentation, intake triage, stakeholder communications, and scalable process design.
- AI-Driven Process Design & Scale: have the ability to design and scale programs using AI tools to reduce manual work, improve consistency, and increase speed to execution
- Help identify and escalate issues across systems where ownership is distributed
- Drive cross-functional program accountability on behalf of Brand Partnerships and other commercial teams, ensuring critical deliverables are clearly owned, prioritized, and executed against business outcomes
- Support automation development of: Knowledge management resources, Issue tracking and escalation workflows, Documentation and process standardization
- Track program health, risks, and dependencies
- Ensure stakeholders have clear updates and visibility into progress
- Proactively surface blockers and support resolution
- Own the design, and continuous improvement of process & programs to support commercial goals
- Drive alignment with cross-functional team OKRs, roadmaps and prioritizations
- Support GTM Strategy & Execution
- Assist in planning and executing go-to-market strategies for product launches and partnerships
- Track launch readiness, dependencies, and key milestones
- Partner with Brand Partnerships and Enablement teams to support execution in-market
- Create automation workflows that foster visibility across teams
- Bring Structure to Ambiguity & Enable Scalable Execution
- Help identify gaps in process, ownership, and alignment
- Contribute to building frameworks, trackers, and operating rhythms
- Support prioritization and coordination across multiple workstreams
- Support development of repeatable processes, templates, and tools
- Help streamline workflows and reduce manual effort
- Contribute to improving how teams collaborate and execute
- Cross-functional collaboration & leadership
- Ability to work cross-functionally with many teams and multi-tasks with a sense of urgency
- Identifying and pulling together cross-functional teams necessary to successfully launch projects & programs
- Work with cross-functional stakeholders to understand key pain points and opportunities when brought into a project or program
- Support end-to-end execution of high-impact initiatives across Commercial teams, Eversight and Brand Partnerships
- Translate business goals into clear timelines, deliverables, and execution plans
- Coordinate across cross-functional stakeholders to ensure alignment and progress
Requirements
- 5–7+ years of experience in program management, operations, consulting, or related roles
- Demonstrate AI fluency using LLMs and/or automation platforms to streamline workflows and improve program efficiency
- Experience supporting cross-functional initiatives
- Excellent written and verbal communication skills, with experience keeping stakeholders informed and aligned
- Ability to manage multiple priorities in a fast-paced environment
- Ability to translate complex technical and operational problems into clear, actionable recommendations for diverse stakeholders
- Strong decision-framing skills, including the ability to surface tradeoffs and guide teams toward alignment
- Proven ability to build relationships, manage conflict, and influence cross-functional partners without direct authority
- Track record of improving processes, solving problems, and building scalable systems that reduce friction
- Strong program and project management toolkit, with ability to apply best practices based on program needs
- Critical thinking skills, with ability to identify risks, dependencies, and opportunities across programs
- Ability to manage competing priorities, communicate tradeoffs, and focus on highest-impact work
- Strong business acumen and ability to connect program execution to revenue, customer outcomes, and business goals
- Experience leading through change and helping teams adopt new processes, tools, and ways of working.
Benefits
- competitive compensation
- benefits offerings
- flexible work arrangements
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