Program Manager running Mila Ventures’ Founders in Residence program. Recruiting entrepreneurs, connecting them with AI researchers, and managing partnerships from sourcing to signed matches.
About the role
- Principal Technical Program Manager leading high-impact projects for Docker's Enterprise Support team. Focusing on premium support services and collaborating with multiple teams to enhance customer experience.
Responsibilities
- Managing large, cross-functional projects/programs. With a focus on the success of Enterprise and Premium Support service delivery. Creating and tracking: Roadmaps, Timelines, Milestones, Dependency management across teams
- Partnering with sales and revenue teams to drive attachment, value, and retention of premium support services.
- Identifying technical and operational risks early. Managing inter-team dependencies. Creating mitigation and contingency plans
- Leading without authority across: Engineering, Product, Revenue, Support. Driving alignment and decision-making while managing competing priorities.
- Clear, concise communication to all stakeholders.
- Breaking down complex problems into manageable parts. Understanding how systems and teams interconnect. Anticipating downstream impacts of decisions
- Use data to evaluate process effectiveness and drive ongoing improvements
- Serve as a trusted advisor on program strategy, execution, and operational scaling
Requirements
- 8+ years of experience in Technical Program Management or Senior Support Leadership roles in a software or SaaS environment
- Background in delivering high touch premium support services to large enterprise customers.
- Deep understanding of: Enterprise Support, Premium Support, High Touch Support operations and delivery
- Solid understanding of: AI Agentic Tools (Claude, Codex, Cursor), Cloud platforms (AWS, GCP, Azure), Support Ticketing Systems (Salesforce)
- Proven track record of leading large-scale, complex programs across global teams and organizations
- Experience designing and scaling operational processes or delivery frameworks
- Experience partnering with revenue and sales organizations
Benefits
- Freedom & flexibility; fit your work around your life
- Designated quarterly Whaleness Days plus end of year Whaleness break
- Home office setup; we want you comfortable while you work
- 16 weeks of paid Parental leave (after 6 months of employment)
- Technology stipend equivalent to $100 USD net/month
- PTO plan that encourages you to take time to do the things you enjoy
- Training stipend for conferences, courses and classes
- Equity; we are a growing start-up and want all employees to have a share in the success of the company
- Docker Swag
- Medical benefits, retirement and holidays vary by country
- Remote-first culture, with offices in Seattle and Paris
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