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About the role
- Senior Business Program Analyst responsible for digital tools design and execution at TD in Canada. Collaborating with business and technology stakeholders to enhance Commercial Banking colleague capabilities.
Responsibilities
- Lead the design, development, and execution of programs that support digital tool adoption and business transformation initiatives
- Develop and implement scalable tools, resources, and in-app guidance to enhance colleague experience and performance outcomes
- Conduct Learning Needs Assessment and Learning Strategy to plan, design and for prioritization
- Support the development and rollout of training materials, procedures, and enablement strategies for new tools and processes
- Lead or support projects end-to-end, from planning through implementation and optimization
- Partner with both business and technical stakeholders across Commercial Banking to understand business needs, identify gaps, and recommend solutions aligned to strategic objectives
- Act as a trusted advisor, providing insights and guidance on program effectiveness, digital adoption strategies, and process improvements
- Ensure programs align with enterprise frameworks, regulatory requirements, and internal policies
- Monitor program performance, service levels, and operational effectiveness; implement remediation plans where required
- Support regulatory reporting, audits, and policy updates as required
- Provide advanced analysis, reporting, and insights to support decision-making and drive continuous improvement
- Identify opportunities to enhance products, processes, and colleague workflows through data-driven recommendations
- Keep abreast of emerging trends in digital banking, learning technologies, and enablement practices
- Act as a subject matter expert, representing the team on enterprise initiatives and cross-functional programs
- Contribute to team capability development through knowledge sharing and mentorship
- Promote a collaborative, inclusive, and high-performance team environment
Requirements
- Bilingual (English and French) – required
- Strong analytical and problem-solving skills, with the ability to translate insights into action
- Proven ability to manage multiple priorities and deliver in a fast-paced environment
- Excellent communication and stakeholder management skills
- Experience working cross-functionally to drive initiatives forward
- Experience in commercial banking or financial services is an asset
- Background in change management, learning & development, or digital adoption is an asset
- Experience with digital adoption platforms (e.g., WalkMe), CRM tools like Salesforce, Confluence, or JIRA is an asset
- Experience in Agile is an asset
- Familiarity with user experience (UX) principles or journey mapping is an asset
- Basic coding knowledge (e.g., HTML, CSS, JavaScript) to support digital tool optimization and troubleshooting is an asset
Benefits
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
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