Leading global customer operations strategy and Chief of Staff execution for LexisNexis Legal & Professional. Aligning workforce planning, AI automation, finances, and enterprise priorities.
About the role
- Chief of Staff to the CTO leading Solutions Engineering for Intercept, a B2B technology marketing agency. Representing the CTO, managing technical delivery, and evaluating AI tooling.
Responsibilities
- Represent the CTO in internal leadership meetings, client calls, and technical reviews
- Make decisions within agreed scope, document decisions, and escalate matters requiring the CTO
- Manage the Solutions Engineering pod, including goals, delivery commitments, team growth, and off-track client engagements
- Review solution architectures and technical proposals before client presentation
- Read code when technical decisions are contested
- Run scoping and solutioning sessions with enterprise accounts
- Translate client needs into deliverable work for the Solutions Engineering pod
- Defend project timelines with clients
- Evaluate and vet AI tools, recommend adoption or rejection to the CTO, and help implement approved tools
- Manage the technical project and innovation portfolio, reporting status, risk, and progress to executive leadership
- Forecast staffing needs and allocate resources across projects
- Own recruiting, interviewing, onboarding, and team shaping for Solutions Engineering
- Set the agenda for technical planning and maintain records of open decisions and owners
- Follow up on commitments and ensure execution
- Connect engineering with account teams so client commitments align with delivery capabilities
Requirements
- Four or more years in a technical role
- Track record of owning technical work end to end
- Hands-on engineering background in solutions engineering or software engineering
- Personally built and shipped systems
- Working knowledge of AWS, Azure, or Google Cloud
- Experience in front of enterprise clients through pre-sales, solutions consulting, professional services, or agency delivery
- Experience handling difficult client meetings without leadership present
- Real experience evaluating AI tooling, including recommendations, rejections, rationale, and adoption
- Clear written communication
- Sound judgment under ambiguity
- Comfortable working fully remote across a distributed team, with occasional travel for client and team meetings
- Experience managing resources and running performance management conversations is an asset, not a requirement
Benefits
- Fully remote workplace
- Flexible work arrangements
- Occasional travel for client and team meetings
- Support building resource management and performance management skills
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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