Chief of Staff translating founder vision into executable plans and scalable operating systems. Supporting Human Agency's AI strategy, client delivery, talent, and growth initiatives.
About the role
- Chief of Staff designing scalable AI systems and leading client transformations at Human Agency. Translating AI capabilities into reliable workflows, adoption programs, and measurable business outcomes.
Responsibilities
- Partner with the Managing Director of AI and executive team to translate priorities into plans, resourcing, and measurable outcomes
- Lead Human Agency's AI transformation methodology, offerings, repeatable frameworks, and best practices
- Design and build AI-enabled processes, automated engines, prompts, playbooks, knowledge bases, and scalable systems
- Implement no/low-code automation using tools such as Zapier, Make, and Airtable
- Own end-to-end delivery of multiple client AI engagements from discovery through launch and sustained adoption
- Lead company-wide and client-wide AI adoption initiatives, including stakeholder alignment, training, governance, and measurement
- Conduct discovery, define use cases and success metrics, assess risks and technical requirements, and create scopes, timelines, and acceptance criteria
- Coordinate solution build-outs, integrations, prompt engineering, tool selection, and rollout planning
- Design change-management approaches and partner with client leadership to sequence rollouts and demonstrate ROI
- Establish evaluation, quality assurance, governance, monitoring, safety, guardrail, and UAT processes
- Lead client check-ins, executive presentations, demos, decision logs, release notes, and recommendations
- Create user guides, FAQs, training programs, and governance playbooks
- Design and improve the AI work operating system from intake through measurement
- Manage staffing, subcontractors, budgets, scopes, vendors, dashboards, risks, dependencies, and meeting cadences
- Prepare executive briefings and reports for the Managing Director of AI and stakeholders
- Contribute to AI thought leadership through best-practice documentation, case studies, and insights
Requirements
- 5–7+ years in operations, client services, product/program/project management, strategic support, consulting, or transformation roles with direct ownership of client-facing delivery
- Demonstrated success leading multi-stakeholder projects and organizational change initiatives end-to-end, including scope, timelines, budgets, risk, and change management
- Hands-on experience implementing LLM-enabled solutions, prompt engineering, workflow automation, and knowledge management systems
- Strong understanding of AI capabilities and limitations, reliability design, and responsible risk management
- Proven ability to design repeatable processes and scalable systems
- Experience with no/low-code automation platforms such as Zapier or n8n, knowledge bases, and modern AI tooling
- High proficiency with Google Workspace, Asana/Notion, Slack, modern web and content tools, and polished executive documents and presentations
- Ability to translate complex technical concepts into clear business value for non-technical audiences
- Bachelor's degree or equivalent experience
- Commitment to ethical practices and responsible AI, including transparency, human oversight, privacy, and bias mitigation
- Willingness to travel regularly, approximately 20–40%
- Bonus experience: organizational-level technology rollouts, management consulting, responsible AI, or AI/ML product development
Benefits
- Performance-based bonuses
- Potential equity participation
- Autonomy to lead
- Resources to succeed
- Room to grow
- Clear pathways to increased leadership responsibility
- Regular travel opportunities for client activities, organizational rollouts, and events
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