Chief of Staff driving leadership alignment, KPI reporting, and strategic execution for RHI Magnesita’s North American refractory - products business. Partnering with the President and regional leadership team.
About the role
- Chief of Staff driving CEO priorities, cross-functional execution, and global alignment. Supporting Compass Experience Labs’ remote BPO and customer-experience operations across worldwide teams.
Responsibilities
- Own and track top-level CEO priorities and OKRs across departments
- Lead high-priority cross-functional projects such as new service-line launches, technology integrations, and geographical expansions
- Establish and manage executive meetings, board preparation, strategic planning sessions, and company-wide communications
- Serve as a strategic partner and sounding board to the CEO
- Synthesize complex operational data and filter requests to the executive office
- Bridge communication and collaboration across distributed teams in the US, Latin America, and the Philippines
- Track executive decisions and KPIs
- Remove operational bottlenecks before they impact growth
- Drive initiatives supporting hard work, continuous learning, and mutual respect across the remote workforce
- Facilitate organizational change and ensure clarity and buy-in across regions and levels
Requirements
- 5+ years of experience in management consulting, operations, strategic planning, or a Chief of Staff/Operations Lead role within a scaling business or BPO/CX organization
- Direct experience working within distributed, global, or multi-cultural teams across different time zones
- Strong comfort with operational metrics, including resolution rates, LTV, CSAT, and capacity planning
- Familiarity with modern automation/AI-driven CX tools
- Strong mathematical and analytical aptitude
- Ability to interpret data, perform calculations, and evaluate financial and operational scenarios
- Critical thinking and complex business problem-solving skills
- Proven track record translating ambiguous strategic goals into structured, trackable execution plans
- Exceptional written and verbal communication skills
- Ability to influence leaders without direct authority
- Ability to thrive in a fast-paced, high-accountability environment with low fixed overhead and high adaptability
Benefits
- Remote flexibility: work from anywhere with a strong, connected global team
- Direct, daily access to executive leadership
- Ownership over core strategic outcomes
- Growth opportunity in a modern, automation-empowered global CX organization
- Fully remote work environment
- Supportive, high-performing culture for WFH team members worldwide
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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