Chief of Staff driving leadership alignment, KPI reporting, and strategic execution for RHI Magnesita’s North American refractory - products business. Partnering with the President and regional leadership team.
About the role
- Chief of Staff serving as EOS Integrator for NexScale, an AI business partner for wellness and fitness operators. Aligning company priorities, customers, partners, product and operations.
Responsibilities
- Partner with the CEO to set and hold quarterly Rocks
- Keep the Vision/Traction Organizer current with the CEO
- Act as the CEO’s thought partner and counterweight when needed
- Clarify trade-offs, resolve cross-functional tension and align the leadership team
- Prepare the CEO for partner meetings, negotiations and decisions
- Lead the operating side of customer and partner relationships
- Track and fulfill customer and partner commitments
- Convert customer and partner feedback into company priorities and roadmap input
- Translate priorities into owners, milestones and outcomes across technology, product and customer experience
- Connect technology, product and leadership teams
- Ensure high-priority work is delivered on time and to customer standards
- Lead the EOS rollout as Integrator alongside the CEO as Visionary
- Run the weekly Level 10 leadership meeting and own the company Scorecard
- Build a scalable operating model
- Establish self-improving AI loops across functions
- Integrate AI agents into Scorecards, Rock tracking and meeting preparation
- Build a repeatable revenue channel from CRM and platform partnerships
- Drive customer onboarding, proven value and reference-customer outcomes
- Maintain a unified product roadmap and predictable delivery cadence
- Apply operating discipline to expansion across Canada and into the US
Requirements
- Former CEO, COO, CPO, general manager or senior functional leader
- 15+ years in the software space
- Track record of scaling companies or major functions, ideally in founder-led, high-growth environments
- Experience turning strategy into cross-functional execution and holding priorities with calm authority
- Experience as a trusted partner to founders; direct, candid and invested in their success
- Fluent with AI agents; uses them every day, builds workflows with them and designs self-improving loops
- Commercially sharp and product-literate
- Comfortable with revenue, partnerships and customer success
- Able to work credibly with engineers on technical trade-offs
- Experience in B2B SaaS or the wellness, fitness and health space is a plus
- Must be able to work remotely from Canada or the US
Benefits
- Equity incentive / equity stake sized to an executive role
- Fractional to start, with a path to full time
- Fully remote across Canada and the US
- Direct, daily partnership with the founder and seat at every key decision
- Advisory board of exited founders and senior operators
- Flexible engagement structure
- Equal opportunity employer
- Accommodations available on request during the selection process
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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