Leading global customer operations strategy and Chief of Staff execution for LexisNexis Legal & Professional. Aligning workforce planning, AI automation, finances, and enterprise priorities.
About the role
- Chief of Staff running accountability, systems, and high-leverage projects for a global direct-to-consumer supplement brand. Managing the CEO's operating flow and driving company-wide execution.
Responsibilities
- Own accountability, KPIs, deadlines, and commitments across TikTok Shop, Amazon, Operations, Retention, and Finance
- Build the process map of the entire business, including role definitions, responsibilities, SOPs, trackers, reporting structures, and performance criteria
- Triage work flowing to the CEO by handling, routing, automating, or eliminating it
- Own high-leverage growth initiatives, channel tests, vendor negotiations, and systems builds end to end
- Scope projects, coordinate or hire needed resources, and report meaningful progress in weekly check-ins
- Capture decisions and action items from calls, Slack, and WhatsApp; assign owners and deadlines and follow up to completion
- Fully manage the CEO's calendar, inbox, meeting preparation, and follow-up
- Give direct feedback, flag underperformance early, and help managers hold their teams accountable
- Report directly to the CEO and influence operations across the company
Requirements
- Demonstrated ability to learn fast and independently
- Ability to reason through complex business problems and handle people effectively
- Genuine humility and willingness to receive direct feedback
- Willingness to do the work yourself; delegating without hands-on execution is a disqualifier
- Comfort with ambiguity and total ownership
- Ability to give and receive blunt feedback without taking it personally or politically
- Minimum 50-hour workweek with frequent nights and weekends
- Availability during US Eastern hours within the 9:00 AM–12:00 AM ET window
- Excellent written and spoken English
- Nice-to-have: Track record of excellence in a competitive environment
- Nice-to-have: E-commerce experience, especially D2C, Amazon, or TikTok Shop
- Nice-to-have: Subscription or retention business experience
- Nice-to-have: Prior Chief of Staff, founder's associate, consulting, or investment banking background
- Nice-to-have: Experience building SOPs, process documentation, or operating cadences from scratch
- Nice-to-have: Experience managing agencies and offshore contractors
Benefits
- Bonus: 20% of base annually, tied to project completion and KPI attainment
- Structure: W-2 or 1099 — your choice
- Remote: Work from anywhere, as long as you cover Eastern hours
- Direct, stated path to C-suite or President within two years for the right performer
- Results drive promotions, bonuses, and authority
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