Training Manager leading Genetec’s Americas technical learning organization. Driving trainer development, regional delivery strategy, customer outcomes, and continuous learning improvements.
About the role
- Learning Specialist delivering virtual training and coaching for International SOS’s travel assistance operations. Facilitating certifications, new-hire training, client implementations, and post-training support.
Responsibilities
- Deliver high-quality virtual training and coaching tailored to adult learners
- Maintain alignment with client expectations and Aspire’s standards of service excellence
- Facilitate new hire training, specialty and ongoing training, client-specific training, and post-training support
- Ensure every class participant successfully certifies according to company standards, processes, and procedures
- Coordinate training logistics, including scheduling, virtual session setup, systems access, attendance tracking, and LMS administration
- Ensure training consistency and provide feedback to L&D Management, Service Delivery, Client Services, and HR
- Provide post-training coaching and on-the-job training support for new hires transitioning to live calls
- Administer knowledge checks, evaluations, and certification activities
- Partner with Client Services on new client implementations and program updates
- Attend virtual or onsite Train-the-Trainer sessions with clients and cascade training to Aspire teams
- Collaborate with the Quality team to identify call/email trends and incorporate findings into training and coaching
- Perform other duties as assigned
Requirements
- Must be located in Ontario, Canada
- Skilled in adult learning principles, classroom management, and learner engagement
- Excellent presentation, facilitation, and coaching skills
- Ability to maintain a strong professional presence through verbal and written communications and workplace demeanor
- Ability to thrive in a fast-paced environment, demonstrating resourcefulness and adaptability
- Strong collaboration and coordination with key stakeholders, management, and peers
- Ability to adapt style and methods to meet diverse learner needs
- Comfortable with technology, including virtual platforms, LMS, and training tools
- Working knowledge of MS Word, MS Excel, MS PowerPoint, MS Outlook, and MS Visio
- Three (3) or more years of experience leading, coaching, and supporting a team in a supervisory or management capacity required
- Comprehensive knowledge of travel industry systems, products, and service delivery, including air, hotel, car rental, and cruise reservations, preferred
- High school or secondary school required; university degree preferred
- Ability to communicate in English, verbally and in writing, in a polished and professional manner required
- Flexible and adaptable schedule required to meet learner needs
- Dedicated, quiet, and private workspace free from distractions
- Ability to sit at a desk for extended periods, minimum 8 hours per day, while operating a computer and telephone headset
- Reliable high-speed uninterrupted internet connection meeting minimum company standards
- Ability to use hands and fingers to operate a computer keyboard, mouse, and other office equipment
- Clear, polished, and professional verbal and written communication and active listening skills
- May occasionally require walking, standing, or light lifting of equipment up to 10 pounds
Benefits
- Accessibility accommodations available on request for candidates taking part in all aspects of the selection process
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