About the role

Evaluating and optimizing the performance of audio models for customer support scenarios. Create role-play scenarios and evaluate service interactions across various domains.

Responsibilities

Create and execute role-play–based evaluation scenarios that simulate realistic customer service interactions across multiple domains
Contribute to the development of diverse and representative datasets used to assess conversational audio agents.
Evaluate model performance across a standardized set of qualitative and quantitative metrics.
Ensure evaluations reflect real customer expectations for clarity, efficiency, and natural conversational flow.

Strong fluency in English
Strong verbal communication skills in a simulated customer support context
Spanish proficiency including fluency across all language skills: reading, listening, writing, and speaking.
Access to a high-quality microphone to ensure clean, reliable audio input during evaluations
Comfort working with structured prompts, evaluation rubrics, and technical guidelines
Device capable of running audio recording software and opening large technical documentation